FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access
to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Team's Impact
Join our dynamic team as a Client Support Analyst, where you’ll efficiently manage onboarding initiatives for hedge funds and asset managers. This hybrid position offers the flexibility to thrive both onsite and remotely. Be part of a team that's shaping the future of client support in the financial industry!
What You'll Do
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Address, document, and resolve client support incidents from phone, email, and chat channels.
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Respond promptly to client inquiries and investigate to identify root causes.
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Configure GUIs to ensure users have access to relevant trade information.
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Work within an Agile framework to deliver high-quality outcomes within specified timelines.
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Set up End of Day files for trade communication and compliance.
What We're Looking For
Required Skills
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Bachelor’s degree or equivalent required; recent graduates are encouraged to apply.
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Preferred 2-3 years of experience.
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Strong analytical thinking, problem-solving abilities, and the capacity to manage multiple projects and client expectations.
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Experience with databases and knowledge of SQL is a plus.
Desired Skills
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Familiarity with Java and Python is an advantage.
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Understanding of electronic trading in capital markets.
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Exceptional communication and relationship-building skills.
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High technical aptitude and a desire to learn new technologies.
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Strong interest in financial markets and the investment process.
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
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The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
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Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
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Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
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A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
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Career progression planning with dedicated time each month for learning and development.
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Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
The budgeted amount range for this position in New York City is $74,000 - $85,000
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify
Top Skills
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.
For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year.
As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
