Support Analyst
Harris Govern - Allen, Texas
Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote ‘customers for life’ and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.
We are currently seeking a Support Analyst to join our team!
Details
At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits. Support representatives will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the states of Florida, Missouri, Texas, and Washington.
What are we looking for?
Support representatives must have excellent written and verbal communication. Must be able to establish, build, and maintain effective relationships with customers, potential customers, and third-party partners. Is easy to approach and talk to, sensitive to and patient with all diversities, builds rapport well, is an effective listener, and able to thrive in a team-oriented environment. The ability to self-manage and meet goals and deadlines with strong organizational skills are needed.
The position requires and in-depth knowledge of the company's growing library of software applications. This knowledge must extend beyond the basics into the advanced software features. Database knowledge (SQL Server) and MS Office 365 knowledge (Teams, Word, Excel, Outlook) are also important for this position. The candidate must have the ability to analyze issues, establish priorities, anticipate consequences, make decisions and take action with fine attention to detail. The ability to proactively learn new technologies and methodologies, adapt to changes and become proficient quickly will also be required. Experience with software application technical support is preferred.
What we offer?
- Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities.
- Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.
#WeAreHarris
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
