Support Account Manager

Business Area:

Support

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As a Support Account Manager (SAM) at Cloudera, you will play a pivotal role in ensuring customer success post-sale. This is a technical, customer-facing role responsible for guiding customers through the installation, implementation, and maintenance of Cloudera solutions. You will work closely with customers to ensure product adoption, optimize performance, and drive value realization.

As a Support Account Manager you will....

• Provide post-sales technical expertise to support customers in deploying and maintaining Cloudera solutions.

• Serve as a trusted advisor, understanding customer environments and proactively addressing technical challenges.

• Ensure Cloudera’s platform is fully functioning according to specifications and aligned with customer use cases.

• Lead meetings and provide status updates for identified issues (case trends, performance challenges, cost optimization, user/account health concerns, etc.)

• Collaborate with internal teams to resolve escalations, monitor performance trends, and optimize customer experience.

• Deliver technical guidance and best practices, facilitating smooth product adoption and ongoing success.

• Act as a liaison between customers and Cloudera’s sales, support, and engineering teams to ensure continuous improvement and alignment.

We are excited if you have...

• Strong technical acumen with experience in data warehousing, & cloud computing or enterprise software solutions.

• Proven ability to engage with customers, understand their business needs, and drive technical outcomes.

• Experience in post-sales support, implementation, or technical account management.

• Excellent problem-solving, communication, and stakeholder management skills.

• Passion for delivering an exceptional customer experience and driving product success.

This is an individual contributor role with no sales incentives, focused purely on customer enablement and technical success. If you thrive in a dynamic, customer-centric environment and want to be part of a team that shapes the future of Cloudera, we’d love to hear from you!

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

#LI-AO1

#LI-HYBRID

#LI-REMOTE