At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Company Overview
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination, and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Position Overview
To support patients in need, we are expanding our Kite Supply Chain team in Tokyo, Japan. We are seeking a highly motivated individual to join our APAC Supply Chain team as Supply Chain Coordinator (or Sr. Supply Chain Coordinator, depending on qualification of the applicants), reporting to the Head of Supply Chain Japan.
In this critical role, you will be responsible for managing patient orders and related shipments for patients being treated in Japan. Working closely with a wide range of internal and external business partners, you will be a key point of contact for coordinating patient orders from end-to-end perspective.
As APAC region is considered as one of the strategic growth markets for Kite, roles and responsibilities of the role may expand in future in line with the growth strategy.
Working condition will be aligned with Gilead Policies. It is expected that you will be reporting into the office 2-3 days a week minimum especially during the initial onboarding phase.
Job Responsibilities:
- Day-to-day operation duties:
- Coordinates all aspects of Kite’s commercial cell order process for patients’ cell orders from Japan (inc. monitoring and manual intervention where needed)
- Perform booking and managing orders in Kite’s Oracle EBS Enterprise Resource Planning system
- Manage courier shipments and communicate with external parties (e.g. TSPs, Customs broker, suppliers of LN2 shippers, wholesaler)
- Manage order scheduling of all patient orders in close collaboration with relevant stakeholders
- Order-to-cash related activities including invoice initiation after proof of delivery
- Monitor the statuses of patients’ shipments and pro-actively work with logistics services providers to resolve any (potential) delays/issues to prevent for any delays in patients’ orders/shipments
- Support activities related to footprint expansion of treatment centers
- Reporting, Escalation, Incident management
- Attend periodic meetings as assigned
- Closely collaborate with internal/external stakeholders to resolve any issues with patients’ orders
- Register any issues with logistics services providers in Kite’s Supply Chain’s system
- Attend periodic operational review with logistics services providers
- Support any trade compliance matters related to patients’ orders/shipments
- Initiate, classify, investigate, and close (major) deviations & CAPAs
- Timely escalation of issues to operational leadership
- Operational Excellence, L&D
- Identify, execute, and realize continuous improvement opportunities
- Actively engage in any opportunities for driving Operational Excellence within the team
- Own your L&D plan and execute plan accordingly
- Others
- Additional tasks may be assigned to support new projects and strategic initiatives
- Key stakeholders to collaborate with regularly:
- Internal:
- Japan: Case Management, Quality Assurance, Site Qualification, Commercial operations, Packaging and Labelling, Procurement, IT, Finance
- Global: APAC Regional Supply Chain, US Manufacturing site
- External:
- TSP (Transport Service Provider)s
- Wholesaler
- Internal:
Minimum Education and Basic Qualifications:
- BS/BA/MS/MA Degree with +5 years’ experience with strong background in Supply Chain/Logistics/Customer service
- Business-level proficiency in English (in addition to Japanese)
- Excellent interpersonal, verbal, and written communication skills
- Outstanding organizational and inter-personal skills with the ability to work cross-functionally and independently with minimum supervision.
- Comfortable with working in a fast-paced, agile, and lean environment within global matrix organization
- Strong problem-solving skills and Kaizen mindset
- Ability to deal with ambiguity.
- Strong commitment to compliance
- Patient centric
Preferred Qualifications:
- 5+ years of relevant experience in the heavily regulated industry (e.g. biotech/pharmaceutical/life-sciences/medical devices), including order management, logistics, import/export, control tower and/or customer service
- Basic knowledge of GMP/GDP/GCTP
- Experience with cold-chain logistics regardless of the industry
- Experience with Enterprise Resource Planning (ERP) systems (preferably Oracle EBS and/or SAP)
- Familiarity with Vault Quality Management Suites or any other QMS tools
- Familiarity with BIA (Business Impact Assessment) and/or BCP (Business Continuity Plan)
People Leader Accountabilities
- Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
- Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Top Skills
What We Do
The way we see it, the impossible is not impossible. It’s simply what hasn’t been achieved yet. For more than 30 years, we’ve pursued it, chased it down, tackled it for answers and surrounded it for a way in. We have worked tirelessly to bring forward medicines for life-threatening diseases.
Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving lives of people around the world.
For us, nothing is impossible – because of the people we work with, the communities we stand with and the partners we push forward with. Our ~12,000 employees band together through science, grit, compassion and courage to prove the impossible wrong.
At Gilead, the tangible results of your contributions are evident. Where every individual matters. Where all employees can enhance their skills through ongoing development. And where we start every day with one question: “What’s next?”
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