Job Responsibilities
• Support our customers by resolving tickets efficiently, confidently, and with a high degree of quality.
• Perform customer support tasks for customers including reviewing and resolving alerts, target stock level delta review, supply orders execution, etc.
• Serve as a supporting role to the Planning team for planning solutions delivered by Baxter Planning
• Analyzing data to support customer requirements, provide time-bound planning system ticket resolutions
• Identify opportunities and drive continuous improvement
• Utilize Best Practices providing the best planning support services
• Drive Baxter Planning systems adoption across customer user base
Job Requirements
• Bachelor’s degree in any discipline and MBA in Supply Chain Management or equivalent experience
• 2 years of prior Supply Chain Management experience
• Effective written and verbal communication skills
• Fundamental understanding of supply chain management including planning, inventory management, demand management and supply planning.
• Excellent prioritization skills
• Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers
• Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.)
• Strong initiative and competitive attitude to review processes and define better methods for supporting customer
Top Skills
What We Do
Baxter Planning provides solutions built for the service supply chain. Our software is developed based on proven best practices, industry expertise, and partnerships with our customers to automate inventory planning.
We replace spreadsheets and manual processes with a Total Cost Optimization methodology to deliver the best service level at the lowest possible cost.
Global clients deploying our software include: Avaya, Ciena, Extreme Networks, NetApp, Bio-Rad, and more.
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