With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Join RAC Insurance as a Supplier Relationship Specialist and play a pivotal role in optimising our supply chain to deliver exceptional service to our members.
As a Supplier Relationship Specialist, you’ll work closely with key service providers to enhance quality, efficiency, and cost-effectiveness within our Claims business. You will support contract management, analyse supplier performance, and foster strong partnerships that align with RAC’s commitment to delivering outstanding member experiences.
Key Responsibilities
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Contract Management & Governance: Ensure compliance with the Claims Supply Chain Contract Management Handbook.
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Data Analysis & Reporting: Evaluate supplier performance and recommend improvements.
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Operational Excellence: Support the claims team by ensuring access to top-tier service providers.
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Continuous Improvement: Drive initiatives to enhance Net Promoter Scores (NPS) and customer satisfaction.
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Supplier Collaboration: Conduct regular meetings to review performance and resolve any issues.
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Quality & Compliance: Audit supplier performance to meet Service Level Agreements (SLAs) and quality standards.
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Dispute Resolution: Address claims settlement disputes and member complaints effectively.
What we are looking for:
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Strong knowledge of procurement, contract management, and commercial law.
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Demonstrated ability to analyse data and make sound commercial decisions.
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Excellent communication, negotiation, and relationship-building skills.
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Proactive problem solver with the ability to manage multiple stakeholders and priorities.
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Tertiary qualifications in a related field or equivalent business experience (desirable).
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Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance (desirable).
What can we offer you?
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A workplace culture where our people feel valued, respected and empowered
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Work in flexible ways that meet work/life commitments and support wellbeing
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Be part of a purpose led organisation that gives back to the WA community
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An environment that values ongoing career development
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Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
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Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close Monday 2nd December 2024.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
