With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Join RAC Insurance as a Supplier Relationship Coordinator and play a vital role in enhancing the performance of our key service providers. You’ll contribute to our mission of delivering outstanding service and value to our members by supporting supplier management and driving continuous improvement initiatives.
You will assist in managing and improving the performance of suppliers within our Claims business. You will focus on ensuring efficient repair and replacement services, maintaining quality standards, and supporting claims processes to deliver exceptional outcomes for our members.
Key Responsibilities
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Supplier Coordination: Support claims operations by ensuring access to top-tier service providers.
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Claims Support: Facilitate prompt and efficient repairs or replacements, ensuring claims are completed within budget.
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Performance Monitoring: Audit supplier compliance with Service Level Agreements (SLAs) to maintain quality standards.
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Continuous Improvement: Support initiatives that enhance supply chain efficiency and member satisfaction.
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Data Analysis: Monitor transactional reporting to control claims leakage.
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Dispute Resolution: Assist in resolving claims settlement disputes and member complaints.
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Relationship Building: Foster strong partnerships with suppliers and stakeholders to achieve shared goals.
About You
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Experience in supplier relationship management and procurement processes.
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Strong analytical and problem-solving skills with the ability to make sound commercial decisions.
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Excellent communication, negotiation, and stakeholder management skills.
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Ability to balance multiple priorities and consistently deliver results.
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Tertiary qualifications in a related field or equivalent business experience (desirable).
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Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance (desirable).
What can we offer you?
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A workplace culture where our people feel valued, respected and empowered
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Work in flexible ways that meet work/life commitments and support wellbeing
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Be part of a purpose led organisation that gives back to the WA community
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An environment that values ongoing career development
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Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
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Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close Monday 2nd December 2024.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
