Supplier Lifecycle Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Supplier Lifecycle Manager is an individual contributor role which leads Supplier Lifecycle Management and the development and implementation of other processes and programs within the Sourcing and Procurement Center of Excellence. In this role the individual will monitor and analyze supplier performance against quality, delivery, cost, risk and sustainability metrics by collaborating with sourcing and procurement teams, conducting supplier audits, identifying areas for improvement, and working with business stakeholders to document action plans to optimize the overall supplier performance. The individual will also lead supplier segmentation processes as well as the design and implementation of supplier lifecycle programs and governance models considering factors such as supplier spend and risk to the company. The individual will serve as a subject matter expert on supplier relationship management best practices and will advise the company's sourcing and business stakeholders on such topics as periodic business reviews, performance measurement, and supplier improvement plan creation and tracking.
Responsibilities:

• Design a common methodology for supplier performance measurement across the company
• Lead periodic supplier segmentation processes to identify strategic suppliers
• Design a governance framework for supplier relationship management based upon supplier segmentation
• Be an advocate for implementing supplier performance measurement approaches for strategic suppliers
• Collaborate with business stakeholders to Implement supplier performance measurement processes and reporting
• Define best practices for integrating supplier performance measurement results into supplier business reviews
• Develop and maintain standardized templates and best practices for supplier business reviews
• Serve as a subject matter expert in advising the business and sourcing functions on supplier performance improvement processes and practices.
• Identify opportunities to integrate supplier performance measurement results into supplier selection/onboarding/sourcing processes
• Develop and maintain a process for identifying and designating Preferred Suppliers
• Drive a process to identify and proactively offboard critical suppliers in collaboration with sourcing, business and legal stakeholders
• Other Center of Excellence process and programs as needed

Qualifications

• Typically requires a Bachelor's degree
• Minimum 8 years of related experience OR equivalent education & work experience
• First-class professional and interpersonal communication skills for collaboration with diverse internal and external resources and groups
• Excellent organization and time management skills to oversee simultaneously occurring projects, tasks, and deadlines
• Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software
• Must be proficient in Microsoft Word, Excel and PowerPoint
• Expert knowledge of supplier governance and supplier relationship management practices
• Working knowledge of sourcing processes and standard business practices and procedures
• Solid judgment and ability to make good decisions
• Expert influence management skills with both internal and external stakeholders
• Ability to gather and analyze data and to work with figures
• Ability to work independently
• Can-do mentality

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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