Supervisory Management Business and Reporting Specialist

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Supervisory Management Business and Reporting Specialist in our team, you will uphold the highest standards of confidentiality, conduct thorough and accurate reviews of electronic communications daily, and work closely with team members to consistently meet and exceed performance targets. This role provides an opportunity to be part of a revolutionary team that promises to elevate your business to new heights.
Job Responsibilities:

• Uphold the highest standards of confidentiality, ensuring all client information is protected and handled with discretion.
• Conduct thorough and accurate reviews of electronic communications daily, adhering to established Service Level Agreements (SLAs) and following relevant policies and procedures.
• Work closely with team members to consistently meet and exceed performance targets, fostering a cooperative and supportive work environment
• Assist in overall effort to continually review and enhance supervisory tools, reports and programs used to monitor the electronic communication review process.

Required qualifications, capabilities, and skills:

• Detail Orientation: Exhibit meticulous attention to detail, recognizing the critical impact of your role on regulatory compliance and risk management
• Client Focus: Demonstrate a strong commitment to client service, effectively managing time and coordinating with various teams to address and resolve issues promptly.
• Analytical Skills: Possess the ability to analyze process flows, identify areas for improvement, and propose innovative solutions to enhance operational efficiency.
• Teamwork: Build and maintain strong working relationships with cross-functional and geographically diverse teams, contributing to a cohesive and collaborative work culture
• Adaptability: Thrive in a fast-paced environment, skillfully handling multiple tasks through effective prioritization and time management.
• Risk Awareness: Maintain a strong control orientation, understanding and mitigating operational risks to reduce the overall risk profile.
• Problem Solving: Address miscellaneous requests related to the process, assisting the team with research and investigation as needed.
• Documentation: Ensure all procedures are thoroughly documented, identifying and implementing additional controls as necessary to enhance compliance.
• Innovative Thinking: Think creatively and propose out-of-the-box solutions to drive continuous improvement and innovation.
• Education: College graduate with a strong academic background.
• Communication Skills: Exhibit excellent verbal and written communication skills, effectively conveying information, and ideas to diverse audiences.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.