Supervisor, Staffing Solutions Program

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This position is responsible for managing the nurses in the Staffing Solutions Program as well as assisting with the overall program guidelines. The successful candidate will be organized, detail oriented, and a strong communicator who is able to manage multiple commitments at one time.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

1.

• High school diploma or equivalent and five years of experience in Customer Service, HR or Business related field with a minimum of one of those years within a Talent Acquisition Function; OR
• Associate’s degree in human resources, business administration, or related field and three years of experience in Customer Service, HR or Business related field with a minimum of one of those years within a Talent Acquisition Function; OR
• Bachelor’s degree in human resources, business administration, or related field and one to two years of experience in Customer Service, HR or Business related field with a minimum of one of those years within a Talent Acquisition Function; OR
• Master’s degree in human resources, business administration, or related field. 
• 2 years experience working with travel nurses through agencies  or an organization internal resource pool

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. Experience supervising employees

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Manage and track nurse assignments, which includes, but is not limited to nurse request forms; start/end dates; extensions; stipend eligibility; assignment letters; schedules; PTO; department orientation checklists; hospital & department access requirements. Responsible for management of program guidelines.

2. Manage new hire/internal transfers into the Program.  This includes, but is not limited to welcome call; coordinating NEO/NSO/Epic/Specialty Training; organizing first assignment details; requesting all needed system-wide access and badge; create electronic employee file; obtaining all required program paperwork; onboarding checklists

3. Manage day to day needs of nurses in the program which requires being available 24/7.  This includes, but is not limited to call offs, shift swaps, resolving conflicts, access issues, payroll issues, scheduling, PTO requests, patient safety concerns, etc

4. Manage department payroll including timecard approval, corrections, attendance, scheduling and additional applicable payments to employees.

5. Responsible for invoice tracking, coding and overall program spend management.

6. Manage reimbursements for program, including meal & mileage reimbursements

7. Interview nurses interested in the program and work with Recruiter on offers

8. Responsible for obtaining and submitting all required paperwork and schedule fingerprint appointments for DHHR  - WV Cares & BMS

9. Track employee health reminders and ensure compliance. Work with others to address licensure, certification, and/or annual competency requirements. This includes monthly reports to hospital and education teams.

10. Responsible for completion of performance evaluations, including working with unit managers on nurse assignment evaluations and introductory and annual evaluations. Works with employee relations as needed on performance improvement plans.

16. Works to identify system-wide onboarding requirements for clinical staff in the Staffing Solutions Program.

17. Serve as a mentor to clinical staff, identifying growth opportunities and educational needs.

18. Maintains current knowledge of trends in area of expertise.  Serve as a change agent in effecting appropriate changes within the health care delivery system as it relates to evidence based practice

19. Initiate and/or participate in studies and research activities related to staff development and patient health care.

20. Create Program Materials including monthly newsletters, resource guides, informational flyers, forms

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Occasional travel to system hospitals and/or clinics will be required.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Excellent collaboration and team building skills.

2. Must be detail oriented, organized and be able to multi-task.

3. Excellent verbal and written communication skills.

4. Computer proficiency with MS Office Suite

5. Ability to multi-task in an ever changing environment

6. Ability to work cross functionally with multiple departments, across multiple disciplines

7. Support leadership team by demonstrating effective leadership, communication, and conflict resolution skills.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

574 SYSTEM Strategic Staffing Solutions