Supervisor, Quality Operations

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

The Supervisor, Quality Operations provides day-to-day oversight of the various teams which make up the Quality & Compliance department. The Supervisor, Quality Operations is responsible for appropriate compilation and validation of client required reports, ensuring client reporting timelines are met and trending of quality issues are escalated. Participation in corporate quality improvement efforts and initiatives is required.

Essential Job Functions:

• Assist with the day-to-day oversight, monitoring and analysis of all activities related to organizational Quality Operations team in adherence to identified national standards i.e. URAC
• Appropriately coordinate all second level reviews for assigned teams to ensure appropriate application of established Quality Operations procedures
• Ensure the appropriate timeline for response, resolution and reporting of identified service level reports within specific client contracts, state and federal regulations
• Update and report activities to Leadership in a consistent and timely manner
• In concert with other MTM departments, organize systematic data collection for analysis and interpretation of transportation and ancillary services and outcomes, including identification of transportation provider patterns
• Maintain staff schedules
• Provide guidance to staff relating to protocol and procedure interpretation
• Provide continuous coaching to direct reports
• In alignment with the Corporate Communication Plan, host meetings with team members and maintain documentation for audit
• Identify additional training opportunities to assist staff in reaching maximum potential
• Conduct performance appraisals annually
• Monitor and approve time and attendance of direct reports through payroll system
• Responsible for conducting and documenting all aspects of employee performance and discipline

Location: Candidates must reside in the State of Connecticut. Hybrid/Remote if within 40 miles of the Rocky Hill, CT office.

Experience, Education & Certifications:

Required:

• High school diploma or G.E.D. equivalent
• Previous supervisory, management or leadership experience
• Minimum of one year of prior experience in quality management, appeals, complaints or grievance management

Preferred:

• Previous experience working with Medicaid and or State programs preferred
• College degree preferred

Skills Needed:

• The ability to retain knowledge of various governmental and company requirements for transportation providers and their supporting staff
• Maintain confidentiality and professionalism during all Client, Provider, and Company interactions
• Ability to identify and respond to customer needs
• Ability to make educated decisions
• Ability to acquire and maintain in-depth knowledge of department process and procedures
• Exemplary communications skills
• Knowledge of Microsoft systems such as Outlook, Excel, Word
• Knowledge of Quality Operations processes, and federal and state regulations is preferred
• Data analysis and interpretation skills
• Excellent interpersonal skills
• Knowledge of managed care and Quality Operations systems and processes preferred
• Problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Moderate to advanced computer skills
• Regular attendance is required

Benefits:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $47,920

Salary Max: $60,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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