Supervisor, HCV

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Supervisor, Housing Assistance – Heredia, Costa Rica

The Housing Assistance Supervisor is responsible for leading a team of Housing Assistance Coordinators, ensuring high-quality performance and adherence to company policies and processes. This role involves managing workflows, monitoring team productivity, and maintaining effective communication with Housing Authorities, internal departments, and residents. The Supervisor will provide guidance, resolve escalations, and ensure the accurate and timely completion of tasks. The role requires a strong understanding of HCV terminology, eligibility determination, ledger adjustments, and the coordination of inspections and work orders. Supervisors are expected to model professionalism, foster a collaborative environment, and contribute to the overall success of the team.

• Reviews Rent Change Notices (RCNs) for accuracy and ensures proper processing.
• Monitors team performance to meet business needs and KPIs.
• Provides oversight on tenant ledger adjustments and ensures accuracy in financial records.
• Coordinates and facilitates communication between technicians, Area Managers, and internal departments to ensure timely completion of work orders and inspections.
• Manages deposit collections and ensures proper handling of funds.
• Serves as the primary escalation point for issues with Housing Authorities, ensuring all required information is entered into company systems and that necessary forms and documents are submitted.
• Regularly communicates with residents to address concerns and maintain a positive resident experience.
• Coaches and mentors team members, ensuring their development and adherence to company policies.
• Performs other duties as needed or required.

What’s in it for you?

• Collaborative team environment and the tools needed to be successful in your role.
• Exceptional onboarding experience (we want you to succeed in your new role).
• Employee referral program (Get paid for referring your friends).
• Casual dress code environment (Enough Said).
• Competitive compensation and benefits.

What you’ll need to have:

• Bachelor’s degree preferred or equivalent work experience.
• Proven experience in team leadership or supervisory roles.
• Proficient in Microsoft 365 tools.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills in English.
• Salesforce knowledge preferred.
• Yardi experience preferred but not required.
• Ability to manage multiple priorities and resolve conflicts effectively.