Supervisor - Data Technicians

Job Title: Supervisor – Data Technicians

Location: Lancaster, NY; Hornell, NY; Elmira, NY; Auburn, NY; Geneva, NY; Rochester, NY.

Work type: Office

The base salary range for this position is dependent upon experience and location, ranging from $94,490 - $118,113.

Job Summary

Directs and supervises employees responsible for providing support to Electric Operations in needed activities that may involve billing, permits, dispatching, ordering supplies, or checking data accuracy. Monitors regulatory requirements, ensures proactive outreach to customers and works closely with Process Stewards.

Responsibilities

1. Responsible for supervision of Data Technicians and Analyst as

well as monitoring and coordinating all resources. Reviews, monitors and

balances data technician/ analyst workload. Knowledge of task based

work order routing. Review completed work orders for feedback and work

order accuracy. (50%)

2. Responsible for technical support of pre-requisites of all

electric distribution work orders. This includes permits (town, state

and county), purchase requisites and orders, customer payments. Ensures

work is completed in accordance with internal and industry standards

following approved policies, procedures, safety rules, and budgets in a

manner that promotes customer satisfaction.  Resolves customer

complaints. (15%)

3. Knowledge of company construction standards, rates, field

operating procedures, safety instructions, union contract, and

accounting manuals. Able to read and interpret electric construction

sketches. Familiar with contractor bid and purchase requisition process. (15%)

4. Appraise the work of data technicians/ analysts satisfying requirements prior to work order release. Develops employees to enhance professional values and effective performance.  Identify and arrange for necessary training. (10%)

5. Assist operations with storm restoration efforts. (10%)

Required Qualifications

• Bachelor’s Degree in Business Management / Administration with a minimum of 3 years of relevant experience.

• Associate’s Degree in Business Management / Administration or related technology fields with a minimum of 5 years of relevant experience.

• High school diploma with a minimum of 10 years of field planning or analyst/clerk experience.

• Must be able to travel to different divisions where the position’s reports are based within NY.

Preferred Qualifications

• SAP experience.

• Leadership / Management experience preferred.

Behavioral Competencies

• Develop self & others

• Empower to grow

• Collaborate and share

• Be a role model

• Focus to achieve results

• Be agile

Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected]

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date:

March-10-2025