Supervisor, Billing

Responsibilities 

• Monitors the performance and compliance of reporting personnel and provides feedback via performance evaluations and disciplinary action when necessary. 

• Provides updates to the team regarding changes in contracts/internal processes. 

• Conducts staff meetings and updates personnel on company updates. 

• Ensure achievement of productivity standards and adherence to regulations and standards of performance and accreditation. 

• Acts as a resource to all personnel to resolve problems and answer questions regarding billing operations. 

• Report to leadership of dashboard status, analytics, and billing trends  

• Ensure the timeliness and accuracy of billing 

• Meet quality assurance, benchmark standards, and maintain productivity levels as defined by management. 

• Performs other duties as assigned 

 
Qualifications 

• Background investigation (company-wide) 

• Drug screen (when applicable for the position) 

• Valid driver's license in state of residence with a clean driving record (when applicable for the position)  

• High school graduate or equivalent. Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary. 

• High school diploma or GED equivalent 

• One to three years of related prior work experience in a team-oriented environment 

• Experience in medical field and administrative record management 

• Strong customer service background 

Skills & Abilities 

• Must have experience processing pharmacy claims 

• Ability to communicate with patients, payors, outside agencies, and public through telephone, electronic and written correspondence. 

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner. 

• Helpful, knowledgeable, and polite while maintaining a positive attitude 

• Interpret a variety of instructions in a variety of communication mediums 

• Knowledge of Home Infusion  

• Knowledge of insurance policies and requirements 

• Knowledge of medical billing practices and of billing reimbursement 

• Maintain confidentiality and practice discretion and caution when handling sensitive information. 

• Multi-task along with attention to detail 

• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division 

• Self-motivation, organized, time-management and deductive problem-solving skills 

• Work independently and as part of a team 

• Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred. 

• Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial

• Basic knowledge of Microsoft Office 

• Knowledge of HCN 360, CPR+ and CareTend preferable  

• Medicare knowledge of billing requirements specific to DMEMAC