Founded in 1910, KONE is a global leader in providing elevators, escalators and automatic doors for buildings, as well as maintenance and modernization solutions that add value to buildings throughout their lifecycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in more than 60 countries around the world have helped us achieve our position as a leader in innovation and sustainability with repeated recognition from Forbes, Corporate Knights for clean capitalism and others.
We are looking for a Maintenance Superintendent for Cancún.
As our Maintenance Superintendent you will be responsible for service business operations within a designated geography, driving an outside-in customer service mindset to meet our customer’s needs. This includes the direct supervision of all related maintenance and repair activity, union and non-union personnel, as well as accomplishing goals for safety, quality and customer satisfaction.
Some of the main functions are:
Adhere to KONE Safety policy and hold all direct reports accountable to the same policy. Actively promote 24/7 connected services and our digitalization progress. Ensure Retrofit completion to minimize company risk and meet our legal obligations. Provide direction to field personnel (maintenance mechanics, helpers, and repair crews) as it pertains to maintenance & repair projects. Supervise routing (loading jobs, appropriate backups, and 100% jobs). Determine the layout for the best geographical service routes coupled with manpower qualifications to keep travel time and expenses to a minimum. Review material orders. Minimize overnight shipments. Review all back reported time daily. Ensure accurate and real time reporting by technicians (travel time, arrival time, description of work, resolution, callback code, travel from time and following DSE) and Safety Locator reviewed as part of the payroll process. Check and approve all service time tickets and invoices for vendor’s materials. Complete Passenger Safety Service Operation (PSSO) equipment, KMM process and worker safety audits as per company policy. When perform audits visit with customer, and resolve any issues presented. Review information with the route mechanic, and Service Operations manager (as required). Conduct service meetings as needed outside of the meetings with the Service Manager. Review outstanding repairs with the Repair Supervisor (where applicable) to assure accurate scheduling and completion of all repairs. Ensure all time tickets are accurate Contact and update customers when units are left shut down for repairs or parts. Contact and update customers when units are shut down for repairs or parts. Provide coaching and feedback and development to field personnel.
Additional Responsibilities:
Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards. Assure regular examinations made on all jobs comply with contract agreement. This also includes the free service period of a new installation and modernization. Maintain inventory to insure proper parts are available for maintenance. Maintain required tools in tool inventory to efficiently and profitably complete maintenance and repair jobs. Assist the Service Manager with recommendations for hiring and training of maintenance and repair personnel. Order materials for repair jobs to be available for crews when work is scheduled. Check Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing. Review all SAP contractual service reports to insure proper CMII level. Control service labor and material cost to insure costs stay within labor and material budget guidelines. Any other duties assigned by your manager.
What do we require?
- Over 5 years experience in maintenance/repair within the elevator/escalator or related industry and previous supervisory experience.
- A two-year college level degree and/or equivalent combination of technical and management experience in elevator/escalator or related industry.
- Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
- Good leadership, supervisory, organizational, written, verbal communication and customer skills.
- Ability to read construction drawings, layouts and electrical, hydraulic schematics.
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:
• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
Just some of our many benefits include:
• Competitive salary
• Opportunities to learn and grow
• Comprehensive health and wellness plans for the entire family
• More benefits than required by law
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read more on www.kone.com/careers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Top Skills
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
