Substance Use Disorder (SUD) Care Advocate

Substance Use Disorder (SUD) Care Advocate

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. 

As an SUD Care Advocate, you will serve as a crucial team member providing support to individuals seeking help for substance use disorders (SUDs). Your role involves engaging with clients, offering exceptional customer service, and coordinating care services to ensure effective treatment and support. You will work closely with other SUD Care Advocates, SUD Clinical Care Navigators and interdisciplinary teams to deliver comprehensive care. This entry-level position requires a master's degree in a relevant field and a strong background in mental health and substance abuse. 

The required schedule options for this position are Monday through Friday:

1. 12pm-8pm ET | 11am-7pm CT | 9am-5pm PT
2. 1pm to 9pm ET | 12pm-8pm CT | 10am-6pm PT

What you’ll be doing: 

• Conduct initial outreach calls to individuals who have expressed interest in or may benefit from substance use disorder (SUD) treatment, engaging clients with empathy and understanding.
• Perform initial assessments to understand clients' needs and provide detailed information about treatment options, services, and resources available.
• Schedule appointments, manage referrals, and coordinate follow-up care to support clients through the referral and treatment process.
• Apply motivational interviewing and basic psycho-education techniques to help clients set goals for reducing substance use and achieving recovery, providing ongoing support as needed.
• Utilize foundational knowledge of substance use disorders, ASAM levels of care, and SUD treatments (e.g., contingency management, MAT, detox) to assist clients effectively.
• Provide immediate support and basic safety planning for clients in crisis or at risk, escalating to more experienced team members as necessary.
• Maintain accurate and up-to-date records in various systems, including an EHR, and utilize written and verbal communication skills to interact with clients and providers.
• Identify and address barriers to care, collaborating with clients and the team to resolve issues that may impact treatment and support.
• Participate in staff meetings, case consultations, and training sessions to contribute to team knowledge and cohesion.
• Follow organizational policies and maintain confidentiality, compliance, and ethical standards in all interactions and documentation.
• Provide support and coverage to other SUD Care Advocates as needed, assisting with workload and ensuring team effectiveness.

What success looks like in this role:

• High client satisfaction and engagement
• Efficient appointment and referral management
• Effective crisis intervention and goal support
• Accurate and compliant documentation
• Successful resolution of care barriers
• Active participation in team development

What we expect from you:

• Master’s degree in a relevant field such as psychology, social work, or counseling with a minimum of 1+ years of clinical experience in substance use disorders (SUD).
• Proficiency in motivational interviewing and triage, with excellent listening, written, and verbal communication skills.
• Demonstrated ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.
• A strong motivation to deliver exceptional, high-touch service to clients.
• Tech-savvy with comfort in using various computer platforms, learning new systems, and performing tech-related tasks efficiently.
• Capable of managing multiple tasks and shifting contexts with ease.
• Demonstrates a willingness to learn and adapt, seeking continuous improvement in skills and knowledge.

Bonus qualifications:

• SUD licensure or certifications
• Bilingual

The target base salary range for this position is $32.00-$36.90, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.