Subscription Account Manager | OMDIA | Spanish Bilingual

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to the “next big things”. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and we’re also part of Informa Plc, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients.

We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices.

Visit informatechtarget.com and follow us on LinkedIn.

Job Description

• Up to 80,000 USD, plus commission
• Job expires on April 10, 2025

Role Overview

As a Subscription Account Manager, you'll be instrumental in driving growth for our largest customers by ensuring the success and satisfaction of their subscription services. Working alongside Key Account Managers and Customer Success Managers, you'll be part of a dynamic team focused on maintaining and expanding strategic growth relationships.

Key Responsibilities

Account Management and Growth

• Manage the subscription renewal process for key clients, ensuring timely contract renewals
• Identify and pursue upsell opportunities to drive account expansion
• Collaborate with the sales team to maximize revenue potential

Customer Relationship Management

• Build and nurture strong relationships with key stakeholders in customer organizations
• Serve as the primary point of contact for customer inquiries, issues, and escalations
• Expand existing relationships and develop new key connections within accounts

Account Health and Performance

• Monitor and assess the health of customer accounts
• Identify areas for improvement and opportunities for upsell or cross-sell
• Proactively manage the multi-step annual renewal process
• Address potential challenges or issues that may impact renewal decisions

Collaborative Approach

• Work closely with Key Account Managers and Customer Success Managers
• Engage with internal teams to drive customer retention and growth
• Participate in the entire B2B sales cycle

Qualifications

What We're Looking For

• Proven experience in B2B subscription sales or account management
• Strong track record of achieving high renewal rates and growing existing accounts
• Excellent relationship-building and communication skills
• Data-driven approach to decision-making and problem-solving
• Experience with CRM systems and subscription management tools
• Ability to work collaboratively in a team environment
• Service-oriented professional with a consultative approach
• Strong relationship-building and communication skills
• Ability to understand and address complex customer needs
• Experience in B2B sales, particularly in a subscription-based model
• Proactive problem-solver with a focus on customer satisfaction
• Quota-carrying experience preferred

Additional Information

Why work at Informa 

Employee experience is very important to us at Informa TechTarget. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: We offer unlimited paid time off (PTO) to help you maintain a healthy work-life balance. In addition to your PTO, and you will receive 10 national holidays.
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa TechTarget, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.