Job Description:
JOB OVERVIEW
The Subrogation Specialist provides auto claim subrogation recovery for Wheels clients on the Collision Management program. Tasks will include all aspects of First Notice of Loss notifications and third-party auto damage recoveries. As a Subrogationist methods for recoveries will include negotiating with carriers, uninsured motorist direct collections, outsourcing to collection agencies, claim submission to arbitration and assisting with legal action.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Analyze and edit loss report folders to determine subrogation feasibility and establish common coding as specified by client parameters.
- Administer claims in accordance with client profiles.
- Assist and instruct drivers in rental, tow, and process needs as encountered.
- Negotiate and conclude subrogation attempts.
- Maintain a timely diary of all pending files.
- Prepare arbitration contentions.
- Consult claim administration staff in all aspects of daily operations.
- Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
- This position has no leadership responsibilities.
COMPETENCIES - SKILLS
- Strong Negotiation skills
- Ability to reason and determine when it is economically feasible to take next steps related to file which may include arbitration, litigation or closing files.
- Must be organized and possess time management skills
EDUCATION AND EXPERIENCE
- Two (2) years auto insurance industry experience.
- Minimum of one (1) year experience in subrogation handling and arbitration.
- Minimum of two (2) years’ experience in customer service.
- PC familiarity, including, but not limited to Windows environment and Lotus Notes.
- High School Diploma required
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is Remote once individual can show competence in Wheels systems and processing of claims. Initial training may be in the IL office.
Positions Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: Occasional travel (less than 10%) is expected for this position to visit with client. Travel for initial training may be required.
Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
What We Do
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent, a global alliance in 59 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
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