Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Subrogation Claims Specialist (Set Up) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
- Customer-centric with an ability to maintain good relationships?
- Investigative and able to conduct research to obtain claim information?
As the Subrogation Claims Specialist (Set Up), you will be responsible for setting up property damage subrogation claims for recovery on claims coded for subrogation potential. Team members must identify the liable third-party and obtain their insurance carrier’s claim information. Team members are accountable for obtaining complete and correct claim data on a regular basis to facilitate subrogation recovery in the shortest cycle time possible.
A Day in the Life
- Obtain liable third-party(s) claim information to expedite the subrogation demand process
- Investigate and secure the required third-party claim information when a driver receives minimal or no third-party information at the time of the accident
- Conduct online research to locate the at fault party or request additional reports to obtain this information
- Investigate and resolve claims when a correspondence sent through the post office is returned as “undeliverable”
- Communicate with the 3rd party when necessary to obtain their auto insurance information
- Report claims to the at fault party’s insurance and document their claim information.
- Provide exceptional customer service by communicating in a professional, consistent, and timely manner with insurance carriers, insurance agents, at fault 3rd parties, and our customer’s driver to increase our potential to recover
- Properly document claims, manage claim workflow, subrogation notes and subrogation statuses to provide customer and staff with visibility and understanding of the process.
- Daily ordering, management, and review of police reports as assigned
Requirements
- High School diploma or equivalent
- College degree and 1+ year business professional and phone experience or 3+ years business professional phone and administrative experience required
- Previous subrogation or claims processing background preferred – Canadian claims experience beneficial
- Proficiency in MS Office (Excel – able to add data to cells, use functions, sort data & Word – ability to create documents)
- Must be able to handle difficult conversations and exhibit conflict management skills
- Ability to navigate approved internet sites to research needed information
- Strong time management skills as well as professional phone skills including proper answering of inbound calls, quick and professional response time, and adhering to availability guidelines while at employee’s workstation
- Must be able to take clear and concise notes
- Demonstrates problem solving abilities while possessing the soft skills necessary to maintain good relationships with diverse groups and employees at all levels
- Able to attend work during scheduled hours
The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
Top Skills
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
