Job Summary:
The SME is responsible for onboarding all new clients onto Clearwater’s SaaS platform. An SME works on a variety of client implementations to provide deep domain expertise including Solvency II reporting or Derivatives & Alternatives asset classes. They are an integral part of a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client onboarding experience, and expediate delivery timeframe through scalable processes.
Responsibilities:
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Implements and onboards clients proficiently, aligns with Clearwater's Client Engagement Model, and provides necessary support.
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Identifies opportunities for improvement proactively and takes the lead in implementing solutions within their role or team.
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Guides peers on industry knowledge, even as Clearwater-specific assumptions and functionality continue to develop.
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Understands and applies Clearwater's core value proposition (aggregate, reconcile, report) in a general context and is in the process of developing knowledge in at least one specific market/regulatory regime (e.g., IM, US insurance, Solvency II, Local GAAP, Canadian insurance).
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Handles financial accounting and Investment statements with confidence, utilizing dashboards, report manager, formulas, advanced grouping, and filtering.
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Familiarizes themselves with Clearwater's core offering of Accounting, Compliance, Risk, and Performance reports and actively builds a repertoire of user stories, which serve as best practices.
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Communicates and collaborates effectively with a global team to resolve problems and address client inquiries accurately and efficiently.
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Shares knowledge by designing and implementing training materials and Standard Operating Procedures (SOPs) while also contributing to thought leadership and whitepapers.
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Serves as a trusted client advocate and is on the path to becoming a confident client advisor as expertise develops.
Required skills:
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Intermediate Skills in Project management tools (Clarizen, Salesforce, JIRA), and Clearwater tools/skills associated with area of expertise (e.g., asset classes, accounting).
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Intermediate Knowledge of investment accounting policies and procedures.
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Intermediate knowledge Equities, Fixed Income, and structured products.
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Proven history of proficient Excel use.
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Dynamic problem-solving skills, and an innate sense of curiosity.
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Securities or financial markets experience, especially involving derivatives, alternatives, structured products, and/or fixed income.
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Intermediate Experience with General Ledger systems (e.g., Workday, Peoplesoft) and period-end close processes.
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Intermediate Project management & Leadership skills.
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Strong computer skills, including proficiency in Microsoft Office.
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Excellent attention to detail and strong documentation skills.
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Outstanding verbal and written communication skills.
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Strong organizational and interpersonal skills.
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Exceptional problem-solving abilities.
Education and Experience:
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Certified Bachelors/Masters course in Finance or Accounting or related field.
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6+ years of relevant experience in a related field.
Top Skills
What We Do
Clearwater Analytics is the leading provider of web-based investment portfolio accounting, reporting, and reconciliation services for institutional investors at thousands of organizations.
Clearwater aggregates, reconciles, and reports on more than $5.5 trillion in assets across thousands of accounts daily. Our clients include corporate treasuries, insurance companies, investment managers, banks, governments, and other institutional investors both in the United States and worldwide.
For more than a decade, we have leveraged web-based software and world-class client service to help clients such as American Family Insurance, Arch Capital, C.V. Starr & Co., Cisco, Facebook, Oracle, Selective Insurance, Sirius Group, Sompo International, Starbucks, WellCare Health Plans, Wilton Re, and many others, streamline their investment and accounting operations. Clearwater also works with hundreds of custodians, investment managers, dealers/brokers, and electronic trading portals who offer Clearwater to their many clients.
With global headquarters in Boise, Idaho, and offices in Edinburgh, London, New Delhi, New York, and Singapore, Clearwater sets the new global standard for investment portfolio reporting.
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