Student Success Team Lead

Position Overview

We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you!

What you’ll do

Ensure coaches are building strong, meaningful relationships with their students. Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas. Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals. Support coaches in addressing challenges and improving outcomes.Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement.

• Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills.

Manage a small caseload of students to stay connected with the coaching experience and provide direct support.Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities.

• Act as a resource for your team, stepping in to manage escalated student concerns when needed

Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program.

About you 

You’ll fit right in if you have:  

• 4+ years of experience in customer service, higher education, or coaching/mentoring programs.
• 3+ years of leadership experience, with a proven ability to manage and develop teams.
• Strong communication and interpersonal skills to build relationships with both students and staff.
• A data-driven mindset with experience using metrics to track performance and guide decisions.
• A passion for coaching, mentoring, and helping others succeed.

Nice to Have:

• Experience in the education sector or a mission-driven organization.

What you’ll get

• Compensation package that includes a base salary of $70,000 - $85,000  + equity grants.
• Actual compensation within the pay range will be decided based on factors including skills, prior relevant experience, and specific work location.
• Medical, dental, and vision insurance – with basic dental and vision coverage free for you and your family.
• 401(k) match.
• Opportunity to make an impact – you’ll be integral to bringing our vision to life.