Student Success Specialist

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Student Success Specialist administers policies relating to all aspects of the Student Success Department including the facilitation of reasonable accommodations for students with qualifying disabilities. All positions are full time, on-campus in Winter Park, FL.

Essential Duties and Responsibilities:

• Participate in weekly staffing meetings to discuss plans for accommodations for incoming students
• Conduct welcome meetings with new students to discuss “plan for success,” assess needs, and arrange accommodations for those students when appropriate
• Schedule and proctor test out exams
• Act as a learning consultant for active students. Refer academic issues needing further review to Senior Student Success Specialist
• Communicate with parents, when appropriate and with consent, in regard to student progress
• Proctor testing appointments for SSS students, as needed
• Design and teach curriculum for SSS seminars, both on campus and online
• Document all SSS seminar attendance
• Refer students to outside agencies and other internal support departments (SAT, AA, SD, SL) when appropriate or requested
• Assist SSS students in self-advocating with faculty and staff. Advocate for them when necessary and appropriate
• Attend any necessary meetings/trainings interdepartmentally and otherwise
• Participate in extra curricular/student appreciation activities hosted by Student Affairs
• Maintain the integrity of the policies and procedures and ensure compliance with disability law (ADA and section 504)
• Document all interactions in regard to students
• Stay current w/ Full Sail policies and curriculum changes
• Keep abreast of changes in disability law and current disability research

Other Responsibilities:

• Adheres to the policies and procedures of Full Sail University
• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Performs other duties as assigned

Supervisory Responsibilities: None

Competencies:

• Project management skills
• Strong organizational, analytical, time management and interpersonal skills
• Crisis handling skills
• Exceptional written and verbal communication skills
• Assertiveness, enthusiasm and patience are required traits
• Ability to multi-task and work independently
• Ability to interact with staff at all levels in a fast paced environment

Education and/or Experience:

• Bachelor’s degree required, Masters degree preferred, with emphasis on Psychology, Education or Counseling
• Background in teaching and/or counseling and experience with special needs students preferred
• Minimum three (3) years relevant work experience

Certificates, Licenses, Registrations:

Computer Skills:

• Proficiency using software programs such as MS Word, Excel, PowerPoint and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.