Student - Customer & Services (d/f/m)

The Role: How you'll make an impact at Personio
Are you passionate about identifying customers' needs and finding solutions for them? We are a team who are closer to the clients than anyone else in the company and encourage our customer relationships to live up to their full potential.
As a Customer & Services Student (d/f/m) you will support us in providing our customers with the best possible product experience and service quality.
Role Responsibilities: What you'll do
Working Student Customer Services (Start. 15.10.2024, Munich) - German & Spanish speakers:

• Customer Projects: You will be responsible for your own Customer projects and support the projects of your team members
• Technical Setups: You will set up Payroll integrations in customer accounts
• Customer Support: You will introduce our Customers on the usage of payroll integrations and handle customer inquiries
• Knowledge Management: You will adapt Confluence Knowledge articles and presentations for the team

Intern Customer Growth (Start 01.11.2024, Munich) - German speakers:

• Customer Operations: You will be working closely with our Customer Growth Managers and support them with Customer Facing work
• Webinar Support: You will be responsible for coordination and organisation of Webinars for our customers
• Analyses & Reporting: You will analyse and report After Sales KPIs

Intern Account Management (Start 01.01.2025, Munich) - German speakers:

• Customer Operations: You will manage customer requests and support the Customer Growth Managers with specific parts of customer work
• Upsell campaigns: You will lead & own the identification, designing and execution of upsell campaigns for pre-defined products
• Analyses: You will support the team with ad-hoc analysis
• Webinar Operations: You will own the planning and scheduling of our Growth webinars
• Project Work: You will support with Strategic Customer Projects
• Room for your development: Other responsibilities will be defined together with you, based on your interest, skills and experience

Your Learnings:

• Improve your resilience and boost your self-confidence by dealing with several stakeholders and/or customers
• Get creative and use your knowledge by analyzing technical problems and developing efficient solutions
• Get company-wide insights by supporting cross-departmental projects and working with different stakeholders
• Set a milestone for your future career by gathering significant working experience and connecting with colleagues from different backgrounds

Please do not hesitate to apply, as we constantly rehire different positions in various departments. You may be considered for a similar role in another department.

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Role Requirements: What you need to succeed
We are seeking interns and working students who effectively communicate and strengthen relationships with our customers. This includes the ability to listen to and understand their needs, and present solutions and products effectively.
Hard Skills:

• You are a registered student in an area such as Business Administration, Economics, or a comparable course of study
• You ideally have first experience in the areas of human resources, SaaS Sales, customer service, and/or in the startup industry
• You have experience in creating analysis in Microsoft Excel or Google Sheets
• German is a must as we communicate with german customers only - but nevertheless English is our company language

Soft Skills:

• You demonstrate excellent people skills with strong communication and interpersonal expertise
• You have strong problem-solving skills and are able to adapt to changing situations and customer needs
• You are characterized by a structured and analytical way of working, with which you also solve complex tasks in a goal-oriented manner and accept new challenges
• You show a high degree of proactiveness, diligence, and a get-stuff-done mentality

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• International team from all over the world, with the flexibility to work from any of our 7 offices across Europe
• Flexible working arrangements, individually plan the 50% with your team
• Choose a subsidy for public transportation or a gym membership
• No matter where you are in your life right now -after a gap year or during your studies - we offer both mandatory and voluntary internship opportunities
• Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location

But we even go beyond of that - we want to guarantee your continuous growth:

• Continuous feedback and acknowledgement with your manager in weekly 1:1s
• Build connections through our strong internal student network and regular meet-ups with colleagues from different departments
• Join our in-house knowledge-sharing sessions, internal buddy program, and work productively with the latest hardware and tools (Apple, Slack, Notion, etc.)

Salary:

• Working Students: 20 hours per week; Bachelor 16€ per hour, Masters 17€ per hour
• Interns: 40 hours per week; 2,160€ per month

Get a sneak peek of your potential upcoming workplace on our Instagram or TikTok @inside.personio