Strategy and Business Development Lead

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Strategy and Business Development Lead

What does a successful Strategy & Business Development Lead do? 

The Strategy & Business Development Lead plays an essential role in driving client success and improving overall client experience. You will work to align business strategy with the needs and goals of our clients, ensuring operational excellence and measurable financial outcomes. Your key focus will be on enhancing client satisfaction through identifying and executing a variety of cross-functional initiatives based on opportunity areas, including optimizing and scaling the approach to various client interaction points. The Strategy & Business Development Lead must have their finger on the pulse of the industry and the business as they will be a key driver of business strategy and direction.

What you will do:

• Lead initiatives to optimize client communications, satisfaction, and engagement through events, feedback, and continuous process improvements.
• Provide strategic oversight and ensure the ROI of major programs, including large conversions.
• Collaborate with the marketing team to support major sales initiatives, including the creation of impactful sales enablement tools and resources.
• Develop and deliver recurring market insights materials to inform business strategies and support client-facing engagements with actionable data.
• Strengthen and enhance the connection between U.S. and global business operations through close collaboration and alignment efforts.
• Own and coordinate internal management reporting, including Management Business Reviews and other ad-hoc executive reporting.
• Support ad-hoc special projects and programs that contribute to financial performance and likelihood to recommend (LTR) (e.g., product commercialization and collateral streamlining).
• Contribute to and support select digital transformation-related initiatives to drive organizational change and manage client expectations and experience

What you will need to have:

• 4+ years of experience in driving strategic and operational business initiatives
• 4+ years of program management experience, coordinating across multiple cross-functional stakeholders
• 2+ years of strong storyboarding and presentation creation and delivery experience at operational and executive levels
• Bachelor's degree in Business Administration or a related field, or a minimum of 6 years of equivalent combination of educational background, related experience, and/or military experience

What would be great to have:

• A Master's in Business Administration (MBA)
• Experience in evaluating business opportunities and developing business cases
• Proficient in optimizing operational processes and management reporting practices
• Experience in collaborating with business operations to ensure alignment

Salary Range

$124,300.00 - $213,100.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.