About Appspace:
At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
Your Role as a Strategic Technical Account Manager:
This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth.
A Day in the Life of a Strategic Technical Account Manager:
- Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders. Align customer business objectives with Appspace solutions to achieve customer business goals.
- Technical Consultation: Act as a trusted technical advisor by providing expert technical advice and guidance to clients. Explain complex technical concepts to non-technical users.
- Problem Resolution: Identify, diagnose, and resolve complex technical issues promptly and effectively.
- Solution Implementation: Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments.
- Client Education: Conduct training sessions and workshops to enhance client knowledge and adoption of products and services.
- Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions to improve promptly.
- Risk Mitigation: Proactively identify and mitigate potential risks to minimize service disruptions.
- Continuous Improvement: Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Documentation: Actively write and maintain comprehensive documentation of customers deployments.
- Cross-Functional Collaboration: Work closely with sales, engineering, product, support and leadership teams to achieve shared objectives.
What You’ll Need:
- Education: Bachelor’s degree in Computer Science, Engineering, or a relevant field.
- Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
- Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
- Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs.
- Experience managing client projects, from requirement analysis to post-deployment support.
- Familiarity with software development and API testing tools such as Postman.
- Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools.
- Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users.
- Proven ability to build strong relationships with clients.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work under pressure.
- Proficiency with ticketing systems and CRM tools.
- A passion for customer success and a commitment to delivering exceptional service.
The Perks of Working for Appspace:
For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.
Additional perks include:
- Flexible work schedules
- Remote work opportunities
- A casual dress work environment
- Reduced working hours in August
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- Gym allowance
- Training allowance
- Training days off
Disclaimer:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
Top Skills
What We Do
Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus additional experts in a dozen other countries, we provide global support to thousands of customers and help companies modernize their workplace experience.
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