Strategic Program Manager, Hyperscalers

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Global Industries & Strategic Growth organization is focused on helping our most strategic and industry-leading global customers grow and succeed with ServiceNow. The growth of these customers is critical for ServiceNow's path to $20B+ & we are looking for a highly skilled and experienced Project Manager to lead and oversee the Hyperscalers sales GTM motion. As a Project Manager for Hyperscalers, you will be responsible for establishing and maintaining project management standards for strategic initiatives, ensuring projects are completed on time & within scope and reporting on status & results to senior leadership.
This role requires a strategic thinker with excellent leadership and communication skills, capable of managing multiple projects and teams simultaneously. The ideal candidate will have a strong background in project management, a deep understanding of project management methodologies, and the ability to drive continuous improvement within the Hyperscalers team. You will work closely with senior leadership to align on project goals with the organization's strategic objectives, provide guidance and support to project managers and cross functional teams while ensuring the successful delivery of strategic initiatives.
This position demands a strategic thinker who take a proactive approach to problem-solving, a keen eye for detail, and the ability to foster a collaborative and productive work environment while tackling ambiguity.
Key responsibilities include:

• Overseeing the planning, execution & completion of strategic project across the Hyperscaler GTM organization while establishing and maintaining the standards and best practices for delivering successful projects on time & within budget
• Close collaboration across business stakeholders reporting on project status to senior leadership, outlining business goals + objectives including sales analysis + business impact metrics
• Provide guidance & support to cross functional teams on strategic initiatives in an impactful way while identifying and implementing processes for improvements and enhancing project delivery
• Support the adoption of project management tools and technologies while maintaining a repository of project documentation & continuous management of updates across materials delivered to the business
• Foster a culture of cross functional alignment & continuous improvement across the Hyperscaler GTM business ensuring alignment of project goals with organizational objectives

Qualifications
Qualifications:

• Bachelor's degree in project management, business administration or other related field
• PMP or equivalent of project management certification & minimum of 5 years of experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Proven track record of managing multiple projects simultaneously
• Strong understanding of project management methodologies and best practices
• Excellent leadership, communication, team management & interpersonal skills
• Ability to adapt to changing priorities and work under pressure with strong problem-solving and decision-making abilities
• Experience with project management software and tools

Proactive and results-oriented mindset
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $102,900 - $169,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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