Strategic Operations Manager, Employee Workflows

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a highly analytical and strategic manager to join the Employee Workflows Strategic Operations team to drive strategic priorities and operational excellence across the Product organization. Our team works in business analysis & operations, project management, and strategy. This is an excellent opportunity if you are looking to gain or extend your experience in strategy, planning, business analysis, project management, and operations at a high-growth enterprise software company.
The candidate will report to a senior member of the team and work closely with other team members to directly contribute to our overall success. You must have relentless curiosity and very strong analytical skills. You will use data to solve complex business and product problems, design and drive strategic analysis, and contribute to annual operating plans.
Join us to make a difference within one of our fastest-growing business units, ServiceNow, and the global community.
What you get to do in this role:

• Be a key team member embedded in the strategic operations team across the Workflow. Exposure to senior leaders of the product business unit.
• Partner with the Product leadership team on a variety of efforts. Provide deep understanding and supporting data of business performance, customer behavior, and product to inform business decision-making and influence product roadmaps.
• Own key data models and analytics infrastructure in MS Excel, Power BI, Tableau etc.
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
• Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations all in high-quality output (written and oral)
• Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders
• Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing, etc.) to identify opportunities, unlock productivity and accelerate execution
• Program-manage cross-functional initiatives and programs including coordinating day-to-day activities, identifying risks, and hosting regular update meetings

Qualifications
To be successful in this role you have:

• Bachelor's Degree required; MBA or other Graduate degree preferred
• 6+ years of relevant work experience preferably in tech strategy/ops functions, management consulting, finance, corporate strategy, or investment banking
• Top-notch data analytics and problem-solving skills, with an ability to synthesize.
• Effective communicator both verbally and in writing; comfortable in business and technical discussions; excellent English skills required
• Ability to gain and maintain an intimate understanding of the business' key drivers, proactively proposing ways to increase business performance and efficiency.
• Expert in Excel and PowerPoint. Experience in SQL, Tableau, and Power BI is a big plus
• Self-starter who thrives in fast-paced, high-growth environments
• Collaborative team player who is also an independent thinker
• Experience leading cross-functional initiatives end-to-end from strategy, inception, through to execution a major plus
• Knowledge of the SaaS space and business model is preferred

FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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