Strategic Customer Coordinator

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Customer Coordinator (Call-Center)

Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers.

The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Education or experience that prepares you for success:
Previous experience in a call center customer service role
Equipment rental or construction industry experience preferred
Wynne software experience preferred
Bilingual Spanish/English preferred

Knowledge/Skills/Abilities you may rely on:
Construction equipment knowledge
Customer service ethic and positive approach
Communication skills
Probing questions and understanding concerns

Safety is key to our culture:

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

We value an inclusive and diverse workplace: Call Center Representative, Customer Call Representative, Account Representative, Call Center Agent, Customer Service Agent, Customer Service Rep

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $21.85 - 32.04

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt’s policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

FAIR CHANCE EMPLOYER:

Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. A review of criminal will be conducted after a conditional job offer for this position has been made. A criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery. The Duties & Responsibilities listed above identify the job duties that may be impacted by a criminal history. An unfavorable Motor Vehicle Record (MVR) may lead to the withdrawal of an offer for any position involving driving. Additionally, a criminal record may result in the withdrawal of an offer for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating heavy machinery.