Strategic Account Manager

Strategic Account Manager – North Europe

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management systems, is seeking a Strategic Account Manager.

As a Strategic Account Manager (SAM) for Cloud Surveillance, you will be responsible for managing and nurturing key accounts, developing long-term relationships with new strategic customers, and driving new business opportunities across Northern Europe. You will also be responsible for engaging with consultants and A&E specialists to drive OpenEye specifications through our channel network.

Your role will involve a combination of strategic account management, business development, and solution selling, ensuring we meet the unique needs of our customers and continue to expand our footprint in the region.

Responsibilities:

Account Management:

• Own and manage a portfolio of key accounts partners in the Northern Europe region, ensuring high levels of customer satisfaction and retention.
• Develop and execute tailored account strategies to maximize revenue and long-term value from each partner.
• Regularly engage with C-level executives, decision-makers, and other key stakeholders within customer organizations.

New Business Development:

• Identify and prospect new opportunities within the Northern Europe region, focusing on large enterprise customers, regional businesses, and government sectors, again ensuring engagement at C-Level.
• Qualify new business opportunities and drive the sales process from discovery to contract closure.
• Build strong relationships with new and potential customers to expand the market share for cloud surveillance solutions.
• Contribute & respect the wider Enterprise team in North America, making sure strategic & tactical alignment.

Solution Selling & Strategy:

• Act as a trusted advisor to clients, offering strategic insights and demonstrating how our cloud surveillance solutions can address their specific challenges.
• Collaborate with the technical and product teams to ensure that customer requirements are met, and provide feedback to improve the product offerings.
• Lead complex sales negotiations and close deals while ensuring customer needs are aligned with our product capabilities.

Cross-functional Collaboration:

• Work closely with the customer success, product, and marketing teams to ensure seamless execution of solutions and that customer expectations are met.
• Provide feedback on market trends, competitor activities, and customer needs to inform business strategy and product development.

Market Insights & Reporting:

• Monitor market trends, emerging technologies, and competitor offerings in the cloud surveillance and security sectors.
• Provide regular reports on account status, sales performance, pipeline, and customer feedback.

Regional Representation:

• Represent the company at industry events, trade shows, and customer meetings across Northern Europe.
• Be the go-to expert for cloud surveillance in your region, positioning the company as a leader in security solutions.

Qualifications:

• Bachelor’s degree or equivalent industry experience.
• Minimum 5 years outside sales experience, preferably in a technology discipline.
• 3 years “Business to Business” sales experience.
• Strong territory management skills.
• Ability to travel overnight 70% – 85% of the time, including some weekends.
• Proficient in Excel, Word, PowerPoint, and CRM software.
• Demonstrate a team-oriented mindset.
• Possess corporate-level presentation/reporting abilities.
• Technical aptitude.
• Account development skills.
• Microsoft/networking certifications, preferred.
• Cloud SaaS Sales Experience, preferred.
• Video Surveillance Management Systems Sales Experience, preferred.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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