Strategic Account Manager UK & Ireland

- UK & Ireland

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers - no matter the channels they use. More than 150,000 businesses - including many of the world's largest tech companies, rely on us for their customer communication needs.
We dream big - for our company, our customers, and our employees - and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries - probably somewhere near you!

We are seeking an experienced Strategic Account Manager Enterprise for our UK & Ireland region, who will be responsible for managing all aspects of the end-to-end customer lifecycle in the region, and as such, you will be strategic and possess an outstanding knowledge of customer-centric operating models.

This role is based in the UK and reports to our Director Northern Europe Enterprise.

The essence of the role

As Strategic Account Manager Enterprise for our UK & Ireland region, you will be managing some of the region’s top accounts with a view to achieving the next level of growth both in the accounts and the region.

As our new Strategic Account Manager Enterprise, you will:

• Responsibility of delivering the P&L – revenue, gross margin, gross profit, and controllable operating expenditure by leading a select set of accounts ensuring high satisfaction, profitability, and growth.
• Help build and drive a go-to-market strategy in alignment with global motions to win and retain business, setting goals for accounts, manage and directing supporting staff to be successful.
• Actively identify business opportunities with current and prospective customers, while collaborating with our New Sales team to help drive the new sales motion.
• Maintaining relationships with larger clients by providing information, support, and guidance to ensure Sinch becomes their trusted advisor.
• Work closely with the other Strategic Account Manager’s, Director of Northern Europe, and Enterprise Sales Director to deliver profitable growth and top tier customer experience.
• Monitor customer, market and competitor activity and provide feedback to company leadership and other company functions.
• Participate and represent Sinch at relevant industry and network events.
• Create a culture of success and managing ongoing business and goal achievements.
• Actively manage, develop, and lead the team, both in terms of performance, enablement, and engagement.

Who are you?

We’re looking for a person with a strong commercial mindset blended with a passion for people, culture and brand, essential ingredients to lead our regional strategic accounts.

In order to be successful in this role, we believe you have:

• Experience in the communications industry and/or PaaS highly regarded.
• Regional market experience with a strong network
• Strong history in commercial leadership and meeting sales goals
• Leadership skills and experience in managing and interacting with multicultural sales teams across a wide geographic area.
• Client relationship skills
• Negotiations and closing skills.
• Self-driven and the ability to work autonomously.
• Excellent communication skills, fluency in English.
• You will stand out in the crowd if you have knowledge of Adobe campaign and Salesforce marketing cloud ecosystem.

Our corporate language is English, please submit your application in English. 

Are you ready? Join us on our journey! 
 
About The Recruitment Process 
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.