Strategic Account Manager (R-17230)

Posted 15 Days Ago
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Delhi, Connaught Place, New Delhi, Delhi
Hybrid
Mid level
Artificial Intelligence • Big Data • Fintech • Machine Learning • Software • Generative AI • Big Data Analytics
A leading global provider of business decisioning data and analytics for almost 200 years.
The Role
The Strategic Account Manager will oversee existing client accounts, ensuring high retention rates and exploring upselling opportunities. This role involves maintaining strong client relationships, managing account receivables, and meeting business targets while collaborating with internal teams for service delivery. The manager will also provide regular updates and maintain data hygiene of client information.
Summary Generated by Built In

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Key Responsibilities

  • Complete ownership of existing accounts
  • Periodic meetings with all customers in the portfolio
  • Ensuring touch points in different business segment of customers in the portfolio.
  • Ensure retention rate of 85% and upwards on the existing account base
  • Explore opportunities of upselling accounts through cross- sell / upsell via other D&B product & offerings
  • Ensuring upsell of ESG reports to all customers in the portfolio
  • Identifying market research opportunities in the existing accounts and build pipeline of the same
  • Identification and planning through risk profiling – high / low and accordingly plan sales and revenue fulfillment
  • Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
  • Responsible for the overall accounts receivables, document collection for the allotted accounts
  • Provide industry updates / D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings
  • Ensure bundled sales of D-U-N-S registered & ESG registered in existing accounts, comprising at least 35% of volumes allocated
  • Would be responsible for the business targets of self
  • Always ensure process adherence and error free timely delivery of projects
  • Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met
  • Maintaining the data / client contact details in appropriate data warehouses hygienically
  • Progress reviews and forecasting reports are filed periodically as required by the management
  • Regular update of all the activities in the tools provided and track the movement of all such activities

Key Requirements

  • MBA or any post-graduation with relevant experience of 3-5 years in business development.
  • Should have good knowledge of the local commercial and industrial belts.
  • Ability to comprehend and analyze financial statements.
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
  • Should not have apprehensions to travel beyond city limits for the interest of business.
  • Strong analytical skills and ability to provide value added insights.
  • Possesses excellent MS-Excel, MS-PowerPoint, and MS-Word skills

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.


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The Company
HQ: Jacksonville, FL
6,317 Employees
Hybrid Workplace
Year Founded: 1841

What We Do

For almost 200 years, Dun & Bradstreet has helped clients and partners grow and thrive through the power of data, analytics, and data-driven solutions. Our more than 6,000 employees around the world are dedicated to this unique purpose, and we are guided by important values that make us the established leader in business  decisioning data and analytical insights. Our data & insights are valuable at all phases of a business lifecycle and whatever the economic environment.

Why Work With Us

We are at a transformational moment in our company journey, and we’re excited about it. Each day, we are taking steps to transform our culture into one that activates our people’s best work, exploring what needs to change to accelerate creativity and innovation, and challenging ourselves to think differently about how we interact.

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