Strategic Account Manager (AJC)

The Strategic Account Manager will support advertising account executives through the entire lifecycle of their clients' digital sponsorship, native advertising and event sponsorship campaigns. Pre-sale responsibilities will include activities such as compiling research, presentation development, and participation in client calls. Post-sale, they will serve as the client's primary contact for campaign activation. Campaign activation responsibilities include coordinating between the client and internal fulfillment teams to ensure accurate and on-time launch of all campaigns, managing the timeline from sale to campaign launch. They will monitor campaign performance, escalating any issues to the account executive and provide mid-campaign updates to client as needed. Post-sale duties will include campaign reporting and presenting findings and recommendations for future campaigns to account executive and/or client. This individual will be accountable for the account and focus on the success of the client's campaign, identifying opportunities for upsell and retention of the revenue. This individual will be well versed in all owned and operated print and digital products (AJC.com, Dawgnation.com, e-paper, apps, printed paper, & all other new product development) and manage up to $5M in revenue.
Individuals in this position will be able to work under high pressure, deadline-driven time frames, be self-starters, problem solvers, and detail oriented, as well as provide administrative and customer support related to post-sale activities.
Strategy (10%)

• Consultatively support, retain, and grow customer accounts in conjunction with account executives
• Achieve budgeted annual revenue retention rates on key accounts
• Identify opportunities and brainstorm on new revenue streams with account executives and Revenue Content Team

Pre-Sales (20%)

• Carry out marketing research and analysis, gathering information from internal subject matter experts on all parts of client proposal
• Build pitch presentations
• Attend prospect and upsell pitch meetings with account executives

Campaign Activation (35%):

• Responsible for managing and confirming accurate, timely execution of O&O campaigns
• Utilize sales automation systems (CRM, Ticketing, creative workflow) to manage day to day activity and update AE and manager on client performance through system-generated reports and customer dashboard
• Acts as a subject matter expert for O&O digital and print products
• Maintain communication and relationships with key partners in ad operations, the Revenue Content Team and other departments for fulfillment of all campaigns
• Manage communication on deadlines for all campaign assets

Post-Sales (25%)

• Manage post-sale client communication and meeting set-up.
• Create and communicate campaign reporting with insights to clients and internal stakeholders.

Specialized Tasks (Events) (10%)

• Acting as Subject Matter Expert regarding event promotions and products/offerings

USD 58,400.00 - 87,600.00 per year
Compensation:
Compensation includes a base salary of $58,400.00 - $87,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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