Strategic Account Development Representative

This hybrid position requires two days per week in our SF office.About you 

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

About this role

As a Strategic Account Development Representative, you’ll play an integral role in expanding our footprint in the EdTech space to achieve Udemy’s mission of becoming the #1 learning organization in the world.

You will strategize with your Account Team members: Account Executives, Customer Success Managers, Renewal Managers, and Sales Leaders to align on a strategic prospecting strategy and go-to-market motion. You will provide valued insights and stories that showcase Udemy Business’s unique value proposition. 

With a plethora of innovative sales automation tools at your fingertips, you will become a prospecting master, continually learning new skills that will prepare you for a long and illustrious career in sales (or any path you decide to take). Our most successful team members embody the Udemy values of Always Learning, Individually Humble and Collectively Proud, Results Driven, Earnestly Authentic, and Courageously Experimental, and are hungry to make an impact in driving our business forward.

At Udemy Business, our mission is to help people do whatever comes next, including our employees!

What you'll be doing

• Building pipeline across the Americas Strategic business leveraging multiple sales channels to drive high-impact conversations: phone, email, LinkedIn, and gifting through a comprehensive ABM program. 
• Demonstrating high accountability and execution within a Strategic territory, showcasing business acumen, and the ability to navigate large, complex enterprises collaboratively and through applying logic. You’ll identify and act on key buying signals and other triggers to create a compelling business case.
• Mastering core sales skills: Call effectiveness, time management, territory planning and execution, sales tools, and digital strategy.
• Becoming a powerful storyteller who clearly and confidently conveys Udemy Business value across our key customers and leaders who are new to the Udemy brand.
• Leveraging the most in-demand sales tools to drive efficiency, review key metrics, and optimize processes (Salesloft, Salesforce, ZoomInfo, LinkedIn Sales Navigator, Qualified, Orum, Gong).
• Harnessing the power of AI and conversational intelligence to drive efficiencies across sales activity specifically within tools like Orum and Gong Engage.
• Embracing the opportunity to enhance Udemy’s inclusive culture by championing yourself and the wins of others in a hybrid environment.

What you’ll have 

• While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: 
  • Strong experience in a customer-facing role and an interest in a future career in sales
  • Experience with 1-2 years of lead qualification, business development or similar skills and a track record of success
  • Excellent written and verbal communication skills
  • Outstanding organizational and time-management skills
  • A growth mindset that is recognizable by your peers
  • Experience and a demonstration of success within AI revenue technology

About your Skills 

• Communication: You're an active listener and naturally curious with prospects to understand their pain points, challenges, and needs. You are an effective communicator who articulates the value proposition of Udemy Business. You build rapport and trust with prospects through active listening and clear communication which is critical for successful engagement and conversion.
• Coachability: You demonstrate a growth mindset by being open to learning and feedback is critical in a constantly evolving sales environment. You adapt quickly to new sales tools, methodologies, and market trends. You embody our value of “Courageously Experimental” when testing different approaches and strategies to find what works best for your process and prospects.
• Time Management: Time management skills are crucial for efficiently prioritizing tasks and allocating time to activities that yield the highest returns, such as prospecting, qualifying leads, and engaging with prospects. You excel at managing your calendar, and efficiently utilizing your time to complete mission-critical tasks. By effectively managing your pipeline and following established processes, you will maximize your productivity and increase your chances of meeting or exceeding sales targets.
• Drive: You strive to set ambitious yet achievable goals and take proactive steps to pursue and exceed them. You demonstrate a strong drive and are motivated by challenges and setbacks, viewing them as opportunities for growth and improvement. You are not afraid to fail when faced with challenges and objections, but view failure as an opportunity to learn and grow. 

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

• Transgender Benefits: Expanded medical coverage for gender-affirming care

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

• Holidays: Twelve paid holidays throughout the year

Information regarding data privacy is available within the Udemy Careers Privacy Notice.