Strata Manager

Strata Town is the most exciting and fastest growing strata management company in WA. We're passionate about providing the most efficient and professional service in the industry and we’re backed by (and wholly owned by) RAC, one of the largest and most trusted organisations in Western Australia.

This is a permanent full-time position, based at our Jolimont office (with flexible working arrangements).

What you'll be doing:

At Strata Town, we owe our future success to the responsive, friendly nature of our team. As a Strata Manager, or Senior Strata Manager, you’ll be connecting with owners of strata complexes in the Greater Perth region, as well as related industry connections. To help with our ongoing growth, we're seeking a highly process-oriented, customer focused individual who:

• Gets things done quickly and maintains a high standard – Efficiently address and resolve allocated tasks in a timely manner, while advising on all aspects of Strata Management.
• Is great at finding solutions - Resolve support requests within our 'Town Square' platform and proactively address potential issues within your diverse portfolio of strata schemes.
• Is tech Savvy - Retrieve general information from various platforms, including Property IQ accounting software to address client requests.
• Has a passion for people and great customer service – Develop and maintain strong, effective relationships both externally and internally.

What you'll bring:

As a member-based organisation, alignment to our values is essential. In addition to this you'll have:

• Excellent relationship management experience.
• Strata industry experience.
• Proven success in new client communications.
• Strong attention to detail and multitasking skills.
• Strong focus on always delivering a positive customer experience.
• A team player with the ability to work autonomously.
• Ability to operate effectively in a Values/Behaviour based organisation and role model behaviours.

What will put you above the others:

• Certificate IV in Strata Community Management.
• Glowing testimonials from clients and peers.
• A contagiously positive, can-do attitude.

What we can offer you:

We’re passionate about our people and strive to create an environment that fosters a culture of innovation, obsessive customer service and people development. We value different perspectives and encourage everyone to reach their full potential. We’re committed to developing our team and this could be an ideal time to join our diverse and varied organisation. In addition to this we offer:

• Annual financial incentives (EOFY bonus).
• Modern comfortable office space in Jolimont, with free parking and up-to-date technology to support you when working from any location.
• Hybrid working environment with the ability to work a day a week from home.
• Professional career development and training, plenty of senior support.
• A growing, engaged, and passionate team with transparent and supportive leadership.
• Generous discounts on home, contents and car insurance, plus free roadside assistance.
• Member benefits and opportunity to join a very active Social Club.

Please note: We encourage you to apply as soon as possible as we reserve the right to close this vacancy without notice. This advert is scheduled to close 3rd March 2025.

#LI-TM1