Staff Technical Account Manager

Location: 100% remote United StatesOnwards Together! 

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.   

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets.  

Our Team's Vision: 

Illumio Technical Account Managers (TAMs) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust Implementations. Backed by the resources of the entire Illumio organization and armed with standard methodologies, TAMs are responsible for building and maintaining post-sales relationships with Illumio’s most strategic customers. TAMs develop a trusted advisor relationship with key partners including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer achieves their Zero Trust goals with Illumio’s solutions. TAMs recommend solutions, visualize opportunities, mitigate issues, and provide technical guidance to a defined account or set of accounts.  

TAMs consult closely with customers to ensure their satisfaction and return on investment with Illumio’s solutions. They are the customer’s primary liaison with Illumio and are accountable for identifying and directly addressing all business and technical issues impacting the productive use of Illumio’s solutions. TAMs actively expand Illumio’s platform adoption and standardization within accounts, driving relationships at every level, internally and externally, to advocate for Illumio’s technology solutions and influence change. In addition to customer facing activities, TAMs report key account metrics and insight to Illumio’s internal teams while contributing to the overall TAM program development.  

Your Impact:  

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.  

• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives.  

• Lead and drive challenging requests across simultaneous client engagements.  

• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.  

• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions. 

• Perform health checks, document findings, and provide best-practice recommendations. 

• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion. 

• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. 

• Collect metrics and develop reports that illustrate project health and progress. 

• TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year 

Your Toolkit: 

• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices 

• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred. 

• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives. 

• Experience deploying enterprise security solutions 

• Fast learner with the ability to explain complex technical concepts to a variety of audiences. 

• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels. 

• Be effective working independently and in a team setting. 

• 5-10 years of experience supporting SaaS enterprise software 

Plus Factors: 

• Bachelor’s degree in engineering or science. 

• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors. 

• Experience with integrating heterogeneous security environments. 

• Familiarity with SIEM and SOAR in enterprise customer environments. 

• Strong organizational skills with the ability to handle multiple client 

Compensation: 

$ 150,000 USD - $ 180,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.  

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. #LI-AF1 #LI-REMOTE 

Our Commitment:  

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.