***THIS IS A HYBRID POSITION, YOU MUST LIVE IN TO HAMPTON ROADS TO APPLY.***
The Language Group is a localization services company. We are an award-winning firm, founded in 1999, and located in Virginia Beach. Our people are friendly, hardworking, and self-motivated. It is a uniquely rewarding experience to be part of a rapidly growing multicultural company.
Hours: M-F, Full Time Position available. Hybrid Position-Office Days/Home Days.
This position is challenging and rewarding; offering a chance to learn new skills and advance within our company.
Position Summary
We are seeking a Staff Supervisor to join our team. The role requires a hands-on, approachable supervisor, who can foster a great culture for the team and our clients, while managing scheduling and coordination of day-to-day operations. This position is challenging and rewarding, offering a chance to learn about a unique industry.
The Staff Supervisor is responsible for scheduling, coordinating, and managing the day-to-day operations of the Staff Interpreter Department, as well as building and maintaining relationships with both direct reports and clients. The Supervisor will work under the direction of the Department Director and HR to ensure that staff relationships and client services run smoothly and effectively.
The ideal candidate would have strong organizational skills and supervisory experience, be a highly proactive problem-solver, possess great communication, and have solid scheduling experience.
Job Duties and Responsibilities
Staff Policy and Procedures
- Create, maintain, and implement staff processes and procedural manuals, reference material, and orientation documents.
- Analyze and enhance staff operational processes and performance, recommending solutions for improvement when necessary.
- Track monthly profitability for all staff interpreter assignments, ensuring we are meeting performance metrics, while keeping the integrity of our program expectations.
Staff/Client Relationships
- Hire, review performance, create and manage schedule, including adjustments for time off/call outs.
- Serve as liaison between our company, the assigned clients, and the department staff.
- Lead the department staff with integrity; establish and maintain a trusting, inclusive, and productive environment for both staff and ensuring quality of service to assigned clients.
- Provide visibility into goals, progress, and obstacles.
- Schedule and attend regular meetings with the client and interpreters.
- Proactively and efficiently address issues, both client and staff.
Professional Background and Personal Traits Requirements:
- Minimum of two years’ experience working in an operational role that involves scheduling.
- Minimum of one year experience in a management or leadership role.
- Bachelor's degree in a related field or an equivalent combination of education and experience.
- Ability to quickly learn and adapt to innovative technologies.
- Strong verbal and written communication.
- Ability to organize and prioritize.
- Excellent leadership and mentorship skills.
- Ability to manage competing demands while being adaptable and flexible in a quickly changing environment.
- Skilled at problem-solving, analysis and decision-making.
- Proficient in current software packages (Microsoft Word, Excel, Outlook, and PowerPoint).
Great Benefits
Come and be a part of our amazing team!
Please include a cover letter with your resume.
No phone calls please.
What We Do
TLG is a full-service language provider offering robust Translation and Localization services. We assist with onsite, over the phone and virtual interpreting as well as document translation and localization of websites. We care about our clients and continue to improve our best-in-class technology and the retention of qualified interpreters. Offering over 200 languages with fast connection times, we make it easy for you to communicate with confidence
