POS-26224
Staff Software Engineer, Backend, Customer Agent team
We’re seeking a Staff Software Engineer to join the Customer Agent team. We are building an AI-powered customer support agent. The team has direct customer impact and deep technical problems. Examples of problems we’re solving today include, identifying and addressing knowledge gaps, omnichannel support, improving the agent’s knowledge sources, and enabling the agent to take specific actions.
As a Staff Engineer on the Customer Agent team at HubSpot, you’ll do many things— and you likely already have experience doing some of them in the past. We are looking for people who:
- Have some experience/exposure to AI.
- Are a hands-on technical leader who will amplify the capabilities of your team, sharing knowledge on the latest AI agent best practices.
- You love to ship code every day!
- Have a long track record of experience delivering high-value, high-impact, cross-team projects. Staff Engineers are among the most senior individual contributors at HubSpot; they are leaders who continually strive to raise the bar for the engineering organization as a whole and are expected to help drive the product vision forward via strong collaboration skills and hands-on coding.
- Embody our engineering team values.
- We are looking for someone who has a thirst for technical challenges implemented within secure, compliant systems. We leverage technologies such as Java, HBase, Vitess, and Kafka. We’re not necessarily looking for an expert in a specific technology but someone who is well-versed in engineering principles and eager to use them when solving our problems.
- Lead by example through collaborations with cross-functional and internal stakeholders.
- Have a history of developing solutions to problems that have an outsized impact on a large organization’s business goals.
- Provide strategic direction for major projects.
- Regularly mentor and teach engineers in their areas of expertise.
- Demonstrate pragmatic decision-making and problem-solving abilities.
- Exhibit an enthusiasm for building reliable, scalable systems.
- Can guide teams beyond the status quo; we need engineers who lead us beyond what we have, and towards what we can build, while building a shared notion of how to get there.
Cash compensation range: 218900-328400 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
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What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
