Lead Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you passionate about automation and building robust backend solutions that drive success? Do you want to work on microservices that empower CI/CD processes and support the scalability of cutting-edge cloud infrastructure? At Genesys, we’re looking for a Lead Software Engineer to join our dynamic team, pushing the boundaries of automation, scalability, and innovation.

Why Join Us?

At Genesys, we’re more than just a team—we’re a collaborative group of problem solvers and technical enthusiasts. Our engineers thrive on overcoming complex design challenges, ensuring reliability, and building high-performance backend systems that support development and deployment for global services. You’ll work alongside people who share your passion for automation, microservices architecture, and backend excellence.

What You’ll Do:

• Develop Microservices for CI/CD: Design and implement backend microservices in Python that support and streamline CI/CD pipelines, enabling seamless, scalable deployment processes.
• Architect Next-Gen Solutions: Participate in architectural decisions that impact our backend software infrastructure, with a focus on scalability, security, and efficiency.
• Optimize and Enhance CI/CD Infrastructure: Build systems and APIs that automate deployment and testing environments, enhancing speed and reliability across the development lifecycle.
• Ensure High-Availability and Reliability: Monitor, maintain, and optimize backend services for high performance, contributing to the reliability and uptime of distributed systems.
• Collaborate and Mentor: Work closely with cross-functional teams to support CI/CD initiatives and share your expertise, fostering growth within the team.

Who You Are:

• You have 7+ years of experience in software engineering, ideally with expertise in developing microservices and distributed systems.
• Proficient in Python, with a focus on building scalable backend applications and automation tools.
• You have experience working with cloud-based technologies (AWS preferred; Azure experience a bonus) and a passion for supporting development teams with robust backend solutions.
• Familiar with CI/CD processes and automation, and comfortable with tools that support continuous integration and deployment pipelines.
• You’re skilled at diagnosing and resolving complex issues, with a mindset toward continuous improvement in both processes and technical solutions.
• You communicate technical concepts effectively to both technical and non-technical stakeholders and believe in a collaborative, team-oriented approach to problem-solving.

What We’re Looking For:

• Proven experience in designing and implementing microservices architectures in a CI/CD environment.
• Strong background in cloud infrastructure and high-performance backend systems.
• Familiarity with distributed systems and the challenges of scaling complex backend applications.
• Knowledge of Agile methodologies and a drive to apply best practices for automation, CI/CD, and backend development in day-to-day work.

Why You’ll Love Working Here:

• You’ll be part of an innovative and forward-thinking team at the forefront of automation and cloud infrastructure.
• The chance to work on large-scale systems that power mission-critical applications.
• Opportunities for professional growth and development, including the chance to mentor others and lead technical initiatives.
• A supportive and collaborative work environment where your ideas and expertise are valued.

Ready to take the next step in your DevOps career? Apply today to join Genesys and be a part of something big!

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.