Staff Software Engineer in Test

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description – Staff Software Engineer, Test

Are you a seasoned software developer with a passion for quality and innovation? Do you thrive in dynamic environments and excel at building cutting-edge solutions on evolving cloud platforms? If yes, this is your opportunity to join a high-performing team delivering exceptional workforce management capabilities.

What this role is:

As a Staff Software Engineer in Test, you’ll play a pivotal role in delivering high-quality solutions for our Genesys Cloud Platform. This position offers the unique opportunity to define and implement innovative testing strategies while leading a global effort to ensure exceptional user experiences.

What this role isn’t:

This role goes beyond executing tests or maintaining pipelines. It requires a comprehensive approach to quality, including manual, automated, performance, and accessibility testing. You will collaborate across multiple teams globally to ensure a stable platform and deliver exciting new features.

What you’ll bring to the table: 

We are looking for someone who is strong technically, but also a skilled communicator.  You’ll coordinate with talented peers to identify risks and design solutions to mitigate them. After learning our product and process, you will contribute code to a shared automated testing project that includes tests executed daily and in multiple deployment pipelines.  You will recommend and prototype new tools and techniques to help us optimize and evolve our processes. You will apply your skills to guide junior team members and provide input and feedback to peers.

Some details about what you’ll do:

• Participate in charter meetings and collaborate with Product Managers and Developers to understand new feature intent, scope and roadmap
• Review design and architecture and evaluate risks and the scope of testing required
• Develop a test plan and strategy with delivery team to ensure appropriate test coverage
• Estimate the testing effort required to deliver new features
• Design and implement new automated tests for APIs, UIs or Mobile Apps
• Coordinate exploratory testing and participate in Bug hunts
• Maintain automated test jobs by triaging failed automated test executions in our Jenkins pipelines and report defects or make fixes to test code
• Participate in Design and Code Reviews to provide feedback to other engineers and improve our testing framework

Requirements:

•    Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience

•    8+ years of experience in professional software testing, with a focus on automation, scalability, and performance in cloud-based or distributed systems

•    Exceptional communication and collaboration skills, with experience working cross-functionally with product, development, and UX teams

•    Demonstrated experience in technical leadership, including mentoring engineers, driving quality initiatives, and influencing architectural decisions to improve product reliability

•    Experience with: 

• Object oriented programming with Java or Kotlin
• Jenkins or equivalent CI/CD tools
• UI Testing tools such as Playwright or Selenium
• Test frameworks such as TestNG or JUnit
• REST API testing (functional and automation)
• Build tools such as Maven or Gradle
• Version control such as git

Desirable Skills:

• Proficiency in leveraging advanced AI tools, including prompt engineering, for test case generation, anomaly detection, and optimizing testing processes
• Mobile testing (iOS and Android) - Espresso, XCUI, Appium
• Knowledge of Amazon Web Services (AWS) such as EC2, S3 and Lambda
• Experience with Sumo Logic, New Relic or other monitoring tools
• Experience with accessibility and compliance testing (HIPAA, GDPR, PCI)

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.