Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.
Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.
Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.
Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
About You
- 10+ years of experience as a backend/or full stack Developer
- Proficient with backend technologies (Python and AWS are assets)
- Strong understanding of distributed cloud systems architecture, serverless computing, and relevant technologies
- Experience leading and managing complex software development projects with autonomy
- Experience working with public APIs to build reliable third-party integrations
- Experience providing mentorship, coaching, and technical leadership to development teams
- Experience designing and implementing scalable, highly available, and resilient software systems.
- Experience with instrumentation and monitoring of distributed systems. Datadog experience is a plus.
- Strong understanding of non-relational databases such as DynamoDB including performance optimization
- Strong communication skills for stakeholders at all levels
- Self-starter, problem solver and strong communicator
Outcomes
- Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning
- Be hands-on in building features, solving scaling and reliability challenges
- Provide expertise to identify areas of opportunity / innovation and help level up our current development practices
- Mentor / coach the team on technical and process improvements and foster collaborative community
- Ensure the team is providing a scalable and maintainable platform for integrations
- Raise the bar for technical excellence with a commitment to quality and reliability
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
The expected salary range for this position is $152,255 to $210,677 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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Top Skills
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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