Staff Program Manager, Rider Partnerships & Rewards

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Rider Partnerships and Rewards team partners with the world’s best brands to create differentiated value for our riders. We build products that unlock new and strategic customers, generating customer loyalty and a competitive advantage. We are looking for a Staff Program Manager who can drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. The ideal candidate is a problem solver who makes things happen around them by setting clear goals and inspiring teams to deliver. You are both strategic and tactical and do what it takes to successfully deliver key programs that have a material impact on the business.

We’re hiring a Staff Program Manager who will be responsible for managing our Rider Partnership portfolio, partnering across our strategic business development and product teams to deliver compelling partnership products for our customers. You will work with these teams to shepherd and manage the delivery of partnership projects to completion. You’re savvy at connecting the dots, being a trusted partner to cross-functional peers at Lyft. Reporting into the VP of Partnerships & Loyalty, you’ll be a leader within the Partnerships organization and will contribute to some of our team’s highest impact initiatives. 

Responsibilities:

• Understand the Lyft Partner ecosystem and products inside out, and work with the teams to help set goals and trajectory
• Anticipate and proactively design programs to address underlying team needs, shaping, driving and documenting processes and tools for effective team workflows and collaboration
• Provide the Rider leadership team with up to date visibility into current projects, team utilization, project health and priorities
• Manage deliverables in an accurate and timely fashion while effectively escalating risks and proposing plans to mitigate
• Serve as trusted partner to Partnerships leadership across the organization
• Collaborate, communicate, and negotiate with product managers, engineers, designers, and business development team members at all levels across the organization
• Lead biannual planning and prioritization with cross functional teams, balancing multiple inputs and needs
• Participate in and facilitate project reviews, prep, and post-mortems

Experience:

• 7+ years of experience in a combination of strategy and operations roles, with a strong foundation in Program Management or Business Development preferred
• Strong project management and leadership skills. Adept at cross-functional collaboration, building consensus, and creating a shared project plan across multiple teams.
• Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high-level direction.
• Able to influence, negotiate and inspire others in a matrixed environment. Excellent organization, planning skills, and attention to detail
• Propensity to ask insightful questions, conduct thorough research, and understand both high-level strategy and ground-level tactical needs.
• Ability to dive deeply into a problem and quickly assess risks and dependencies
• Intellectually curious, detail-oriented, and driven to make an impact on the business.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the New York City area is $128,000-$160,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.