Staff Program Manager, BizTech

The Community You Will Join:

The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems. We own and continuously improve product test cases, functional coverage, shift-left quality mentality, and end to end test automation. We are the champions for quality and a trusted partner for our peer organizations.

The Difference You Will Make:

As a Staff Quality Program Manager, you are responsible for managing a vendor team that implements large-scale programs and projects within the Quality Engineering (QE) organization. You will work cross-functionally to improve the quality of our software, and do so with clear communication, efficient program planning, and deep focus on overall project execution. You’ll play a critical role in ensuring that Airbnb delivers high quality products.

A Typical Day: 

• Be accountable for planning and execution of the Quality Engineering team’s priorities.
• Work with QE leadership to define, launch, and execute multiple strategic and operational initiatives in service of the above priorities.
• Ensure quality is consistent across all projects and is represented during project planning, development, and launches.
• Drive the adoption of automated testing as a key strategic lever for ensuring efficient and effective testing.
• Clearly communicate program status and progress to large groups of project stakeholders and senior leadership.
• Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available. 
• In collaboration with Product teams, identify opportunities and advocate for product improvements and/or tools that support the team’s strategy and the needs of the customer. 
• Advocate for the advancement of Agile testing concepts to become realities in both QE and Engineering.
• Work to quickly become well-versed in the engineering teams product/domain space.
• Coordinate and collaborate with 3rd party vendors and QE counterparts.
• Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.

Your Expertise:

• 10+ years of program management experience, with a proven track record of Quality Assurance/Quality Engineering experience as both a test planner and a test executor.
• Experience advancing test automation (Unit, Integration, End to End).
• Hands-on experience driving Agile practices and a shift-left mentality to enable Engineering teams to deliver high-quality software.
• Demonstrable experience with being embedded on an Agile Scrum team.
• Strong Vendor Worker leadership skills, including acquiring talent, performance management, and building a strong, happy team.
• Proactive communication and interpersonal skills; strong stakeholder management.
• Comfortable in a fast paced environment, managing ambiguity and uncertainty.
• Ability to anticipate risks & issues and proactively mitigate them.
• Experience using collaborative project management tools and processes (e.g. JIRA, Asana, Smartsheets, Google docs, scrum, agile).
• Passion for building and delivering high quality software.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.