Description
Staff Product Manager - Digital Performance Improvement
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Global Technical Center in Warren, MI three times per week, at minimum.
The Role
The Staff Product Manager for Digital Performance Improvement is responsible for leading organizational efforts to ensure that our digital products meet the highest standards of performance, quality, and reliability for our customers.
This role is crucial in driving passion and cultural growth across the GM Software & Services digital product teams to increase focus on product performance, customer pain point elimination, and thus, increased customer satisfaction.
In this position you will collaborate closely with all stakeholders to define and embed performance objectives, measurements, processes, and performance improvement behaviors into the operating DNA of the organization. We are looking for a passionate, hands-on, and results-oriented leader who leads by example and demonstrates a deep commitment to achieving world-class product performance.
What You'll Do
Define the strategy and develop the plan.
- Lead the design and implementation of a comprehensive product performance improvement plan that aligns with industry best practices and company objectives.
- Ensure that the plan is cross-functionally aligned with Customer Care/Support, Software Quality, SRE, and Operations key stakeholders.
- Develop clear, documented product performance policies, procedures, best practices, and guidelines for all digital product areas.
Drive execution of the plan.
- Define top-level organization performance objectives and lead efforts to achieve them.
- Breakdown top-level objectives into actionable and traceable goals for individual product teams.
- Ensure that product teams have the necessary plans and operational practices to achieve these objectives.
- Lead efforts to identify, analyze, and drive resolution customer pain points that require cross-functional collaboration.
- Analyze performance data, customer feedback, and trends to recommend corrective actions or process enhancements.
Grow organizational focus and culture.
- Cultivate a product performance-driven culture by promoting awareness, ownership, and accountability at all organizational levels.
- Develop and deliver training programs to elevate employee skills in customer-oriented performance metrics, measurement strategies, and continuous improvement processes.
- Foster engagement and learning by celebrating successes, seeking lessons learned, and sharing best practices across product areas.
Communicate prolifically.
- Regularly report on the status of performance management initiatives, performance metrics, and continuous improvement progress to senior leadership, peers, and partner organizations.
Additional Description
Your Skills & Abilities (Required Qualifications)
- Bachelor's degree in Product Management, Quality Management, Business Administration, Computer Science, Systems Engineering, or a related field.
- 7+ years of Software / Digital Product Management, or Software Product Quality Management experience required.
- Experience with analyzing and driving performance improvement for digital products.
- Proven ability to lead highly complex and cross-functional enterprise initiatives.
- Exceptional customer orientation, problem-solving, analytical, and strategic thinking skills.
- Strong background in driving cultural transformations and organizational change management.
- Natural 360-degree communicator with ability to adapt style/content appropriately for everyone from senior leadership to technical development teams.
- Exceptional interpersonal skills with the ability to inspire, motivate, and drive change across teams.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Master's degree or higher.
- Certification in ISO9001, Design for Six Sigma Black Belt, or other relevant operational excellence certifications preferred.
- Formal experience in quality management and/or process improvement roles preferred.
- Experience in a PPO or PMO environment.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
This job may be eligible for relocation benefits.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
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General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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What We Do
At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.
Why Work With Us
At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.
