Staff Product Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Who is Genesys?

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. We are 8000+ employees that hail from 50+ countries and speak 15+ languages. Just like this role, our design team is fully remote. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the work and flexibility required to get high quality working software into the hands of our customers.

What do we do?

At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

Who are you?

You are a strategic and detail-oriented designer who thrives on bringing order to complexity. In your past, you’ve led efforts to unify shared components across large enterprise systems by auditing existing UIs, working closely with your design team to gather input and build consensus around standards. While you’re skilled at designing and documenting reusable components and you’re content working in that space, you’re also interested in traditional product design. Your expertise lies in design systems, but you’re looking for a role that’s a blend of componentry and feature work. You excel at fostering collaboration across teams, aligning stakeholders, and championing user-centered design principles throughout your work.

What team will you join?

Workforce Engagement Management (WEM) is a differentiator for Genesys that provides capabilities for forecasting, scheduling, and monitoring multi-skilled call center agents across various work environments, with real-time updates for precise workforce planning. The WEM design team is a group of ~10 designers (and a researcher!) responsible for delivering efficient, usable, and powerful features for a wide range of personas in this space. This specific role will join the Workforce Management side of the team, which focuses on forecasting and scheduling features.

Experience you bring:

• Strong foundation in UX design principles, with hands-on experience in designing for complex systems.
• Expertise or significant experience in design systems, including component design, documentation, and governance.
• Technical proficiency to understand engineering constraints and foster effective collaboration with development teams.
• Proven ability to drive alignment across cross-functional teams, balancing input from design, product, and engineering stakeholders.
• Experience with design tools like Figma or Sketch and familiarity with front-end frameworks or technologies is a plus.
• Excellent communication and collaboration skills, with the ability to advocate for design best practices and systems thinking.
• Interest in driving product feature design as needed.

Requirements to be considered:

• A portfolio of design work that shows us how you solve problems.
• 8+ years of experience as a Sr. UX Designer, Sr. Product Designer, Design Leader, Creative Director or comparable.

What we offer:

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
• Keep you in the loop: complete support and transparency from our global and local leaders.
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
• Career development: we will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

#LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.