PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Amid a rapidly evolving tech landscape, our AI group is boldly redefining the future of operations.
We are on the hunt for a formidable Staff Machine Learning (ML) Engineer who is not only adept at architecting state-of-the-art AI initiatives but who is also ready to mentor and inspire a team composed of Machine Learning, Data Scientists, and Software Engineers.
In this role, you will actively contribute to and lead AI-first innovation across our customers' Operations powered by ML and Agentic AI solutions. You will be instrumental in developing groundbreaking proofs of concept, contributing to our AI strategy, and pushing the boundaries of what's possible—all while addressing critical short and long-term team goals.
In a world where customer adoption of new technologies is uncertain and competition is fierce, we need Staff Engineering leaders who thrive under pressure, are capable of operating at different levels of altitude, and pave the way for a future where our products not only meet but exceed the aspirations of our existing and future customers.
Key Responsibilities:
- Build and improve the capabilities of the data platform that enable and accelerate the production of ML/AI-based solutions
- Drive and define standards for AI/ML across the organization.
- Provide guidance, technical leadership, and mentoring to other members of the team
- Mentor junior members and participate in scaling up the existing team
- Proactively recommend improvements and new approaches addressing potential systemic pain points and technical debt
- Anticipate technical demands on the data platform based on the organization’s roadmap and systematically drive the evolution of the architecture toward those ends
- Develop a long-term plan for ML/AI investments
Minimum Requirements:
- You have 8+ years of experience building, designing, and evolving data architecture for large-scale systems
- Excellent communication skills
- Experience working with Product teams, ensuring and driving a timely delivery
- Have a deep understanding of the trade-offs to be considered when designing and delivering machine learning solutions to production
- Experience leading cross-team architecture discussions, building technical prototypes, and driving the adoption of best practices across diverse teams
- Demonstrated experience with data engineering processes, working with unstructured data and cloud-based data infrastructures
- Passionate about ML engineering and interested in driving discussions with stakeholders and executives
Preferred Requirements:
- Desire to keep learning new concepts and adapt to the start-of-the-art
- Experience shipping reliable and scalable AI/ML products
- Prior experience in a SaaS environment
- Awareness of and experience with ML processes (exploration, training, testing, deployment, monitoring), technologies (services, packages), and ML Operations
- Experience not only developing POC’s / new products, but developing products that customers are adopting and using at large scale
- A strong record of published work in technical forums, contributions to open source projects, or research innovations.
This role is expected to come into our Lisbon office 1 day/month so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Top Skills
What the Team is Saying
What We Do
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.
Why Work With Us
PagerDuty offers a hybrid, flexible environment where ambition thrives. We champion innovation, learning, and growth through our core values: Champion the Customer, Take the Lead, Run Together, Ack & Own, and Bring Your Self. Join us!
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your colleagues.
