Staff Inbound Product Manager AI/ML

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Roadmap Development & Execution: Define and own the roadmap for third-party integrations that drive GenAI-powered search experiences. Manage the end-to-end product lifecycle, ensuring timely delivery and alignment with business goals.
• Technical Leadership: Develop product requirements and lead technical discussions with Engineering teams to ensure integrations are technically sound, scalable, and meet customer needs.
• Cross-Functional Collaboration: Partner closely with Engineering, Design, and QE to develop and execute product plans. Lead technical discussions to ensure integrations are feasible and aligned with platform goals.
• Customer Adoption & Product Growth: Track and measure customer adoption, identifying opportunities for enhancement and product growth based on feedback and usage metrics.
• Strategic Leadership: Take ownership of key platform integrations for external systems, ensuring these integrations power seamless, high-quality AI-driven conversational search experiences.
• Market & Trend Monitoring: Continuously monitor market trends and customer demands to identify new opportunities for integrations and platform features that enhance the product's value and competitiveness.

Qualifications
To be successful in this role you have:

• Experience: 8+ years in product management, with a proven track record of developing and launching enterprise-level products.
• Enterprise Integrations: Deep understanding and experience owning enterprise integrations.
• Generative AI & Search: Strong understanding of Generative AI, Search, and how they are applied in conversational experiences.
• Roadmap Management: Ability to develop and manage product roadmaps, prioritize features, and collaborate with cross-functional teams to deliver high-quality solutions.
• Technical Acumen: Technical background with the ability to lead engineering-focused conversations and ensure product solutions are feasible and scalable.
• Customer Insights: Demonstrated affinity towards tracking customer usage and using insights to guide product decisions.
• Collaboration: Close collaboration with Engineering, Design, and QE to drive product success.

Preferred Qualifications:

• ServiceNow Platform: Prior experience working within the ServiceNow platform.
• Software Development: Prior experience as a software engineer is preferred but not required.
• Search Technologies: Familiarity with search technologies.
• GenAI & Machine Learning: Prior experience in developing Generative AI-driven customer experiences and machine learning solutions.
• Collaborative Culture: Experience influencing and creating a collaborative culture with Engineers, UX designers, and Marketing stakeholders to solve core customer needs.

FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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