Staff I Reliability Engineer (FedRamp)

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
Make Your Mark:
The Staff Site Reliability Engineer is responsible for assessing, testing, tracking, predicting and reporting all related performance aspects of a suite of production applications from a performance, responsiveness, capacity and availability perspective.
You'll Get To:

• Create and maintain a continuous testing framework that observes and records and trends real-time availability data for all of our clients
• Develop and maintain on premise and cloud capacity plans that ensure we are delivering a BlackLine service that is performant and cost effective
• Improve the BlackLine SaaS service experience by discovering and highlighting optimization opportunities with existing code to address application availability, performance, observability, efficiency, and security challenges
• Lead in development on requirement definitions, capacity planning, and process refinement.
• Develop tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests
• Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPIs are being met
• Works cross-functionally to surface common pain points, architect solutions, establish conventions, and evangelize application development and operations best practices
• Regularly learn new systems and tools as the BlackLine platform and ecosystem evolves
• Contribute knowledge, skills, and personal qualities to a dedicated team of top engineers through mentorship and training, solving real-life problems in a bleeding-edge, high-performance, and high-traffic environment
• Assessing, testing, tracking, predicting, and reporting all related performance aspects of a suite of production applications from a performance, responsiveness, capacity, and availability perspective
• Serve as technical lead for large projects, determining objectives and approaches to critical assignments and may oversee multiple projects concurrently
• Publish performance result findings, conclusions, recommendations
• Support integration of performance data into customer experience analytics tools and reporting
• Participate in our on-call rotation and conduct incident reviews
• Other duties as assigned

What You'll Bring:

• BS or MS in Computer Science (or equivalent diploma and/or certifications)
• Mimumu of 7 + years ' related experience in a related field
• Advanced knowledge of at least two of the following programming languages: C#, Visual Basic, PowerShell, Java, Go, Linux Shell, Ruby
• Demonstrated history of developing or operating production web applications and solid understanding of HTTP(S), HTML, JavaScript, CSS, and XML
• Significant experience in a lead role on a software development team
• Baseline understanding of project management process/procedures with experience: agile and waterfall. Experience managing one or more small to medium projects
• Experience deploying high availability systems and software
• Experience with troubleshooting distributed web applications in a production environment.
• Advanced level knowledge of IIS and Windows Server or Linux and Apache
• Experience with infrastructure as a code and platform as a service
• Experience with configuration management tools Ex Chef, Ansible, Puppet or container orchestration platforms like Kubernetes or Docker Swarm
• Advanced level knowledge deploying and managing open source observability tools; such as Prometheus, Graphana, Jaeger or commercial equivalents
• Capable of producing clean, readable code in a multi-developer team environment
• Extensive knowledge of managing cloud platforms and cloud native tools
• Must possess the ability to handle multiple goals concurrently and function in a fast-paced, demanding, ever changing high-growth environment
• Must maintain the highest level of integrity, courtesy and respect while interacting with internal customers, employees and business contacts
• Ability to effectively communicate (oral and written) in all business relationship and various levels of management in a clear, direct manner
• Ability to interface with internal technical experts using professional interpersonal skills
• Experience in analyzing datasets to draw conclusions, and graph datasets supporting these conclusions
• Intermediate level proficiency in application load balancing methods (F5 LTM, Windows NLB, etc.)
• Working knowledge of TCP/IP and networking concepts
• Proficiency with statistical concepts; confidence interval, hypothesis testing, sampling
• Operating systems concepts such as CPU, memory, disk queues and graphing/analyzing these over time
• Must possess strong organizational skills and be able to work with minimal oversight
• Ability to understand new technologies quickly and adapt these into daily work and goals

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $160,000.00 - USD $213,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.