Staff Engineer/Technical Lead - Data Platform

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection, life safety, and mechanical industries. We’re seeking a motivated and skilled Staff Engineer (Technical Lead) - Data Platform Team to join our growing team. As a Staff Engineer, you will be responsible for leading the design, development, and maintenance of data pipelines that unify and organize operational data from multiple products. By doing so, you’ll  empower our customers’ businesses with insights for analytics and machine learning.

Why ServiceTrade:

At ServiceTrade, we offer an opportunity to work on impactful projects in a supportive and collaborative environment. We invest in cutting-edge tools and believe in empowering our team members to take ownership of their work. As a Staff Engineer, you will have a direct hand in shaping some of our success, leveraging data and technology to fuel our growth.

This is an exciting role for a self-starter who enjoys solving problems, building systems, and using data.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry. We offer:

• Innovative Challenges: Shape our data architecture and influence the strategy that powers our organization.
• Make a Real Impact: Your work will directly help our customers optimize their business with better decision making guided by visibility into their data.
• Collaborative Culture: Mentor a talented team, foster learning, and evolve best practices to continuously improve processes.
• Tech at the Core: Be part of an environment that embraces cutting-edge tools and platforms.

About You:

You are someone who takes full ownership of your work and thrives on delivering solutions. If there’s a problem in our system, no matter where the root cause lies, you pursue it until it’s resolved — ensuring our customers experience seamless service. You never compromise on quality and are always looking for ways to improve performance, scalability, and efficiency. With a proactive mindset, you aim to not just meet, but exceed customer expectations. Your can-do attitude drives you to find answers and make an impact, no matter the challenge.

Key Responsibilities and Activities:

• Lead the design and implementation of scalable near-real-time data pipelines for integrating product data into the data warehouse.
• Architect data solutions that optimize performance, reliability, and scalability.
• Drive peer code reviews, enforce best practices, and mentor junior engineers.
• Collaborate with cross-functional teams to align data architecture with business needs.
• Continuously improve data processes and automation, ensuring system efficiency and quality.

Knowledge and Skills

• Data Engineering: 7+ years of experience in data engineering, designing, and managing ETL/ELT pipelines.
• Cloud Data Platforms: Expertise in cloud data platforms like AWS Redshift, BigQuery, or Snowflake.
• Programming: Python, Advanced SQL, Matillion, dbt, AWS (DMS, S3, Airflow, Kinesis, DocumentDB, CloudWatch, Kubernetes, Glue), BI tools.
• Architecture: Proven experience in building scalable data solutions, data modeling, and performance tuning.
• Mentorship: Experience leading teams and mentoring junior engineers.
• Version Control & CI/CD: Proficient with version control, building CI/CD pipelines for data infrastructure, and infrastructure-as-code.
• Data Warehousing: Solid understanding of data warehousing best practices, design, and implementation in a multi-tenant environment.

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Quarterly Volunteer Program 

Want to know more? 

Go ahead and apply! Let’s get to know each other.
#LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.