Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with outstanding ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers, and builders, on the lookout for creative and driven talent to join the pack.
We are seeking a Senior Product Designer in Bellevue, WA or Boston, MA offices only to lead the creation of thoughtful and engaging experiences for our customers. This requires earning trust cross-functionally, thinking big, continuous innovation, a bias for action, coupled with thoughtful experimentation. The ideal candidate will be a systems-level design problem solver and visionary, with strong customer instincts and outstanding design intuition.
Our team works on innovating our flagship Chewy platforms and developing new products and services across the entire Chewy ecosystem. You might be helping pet parents find just the right toys, food, and medicine to keep them happy and healthy. Supporting pet parents in finding their next pet and being there to answer urgent questions using veterinarian telemedicine. Ensuring that our customer care and fulfillment teams have tools to wow our customers with seven-star service.
What You'll Do
- Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
- Lead innovative and systems thinking across a range of products, platforms, and devices with a bias for action and a customer focus.
- Guide the design process from end to end: Discovery and concept ideation, flows and wireframes, and full-fidelity prototype designs.
- Collaborate with product managers, developers, content strategists, user researchers, and other designers.
- Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation.
- Clearly present your design process, inspiration, and decisions to collaborators, including C-suite executives.
- Champion Chewy's culture and principles within the group and set new standards for executional and operational excellence.
What You'll Need:
- 5+ years of experience as a user experience designer, interaction designer, information architect, or similar role
- 1+ years of experience leading large-scale product design initiatives.
- A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies.
- Confirmed experience communicating and presenting complex problems clearly.
- Ability to evaluate the customer and business impact of your design decisions.
- Bachelor’s degree (or an equivalent degree) in Design, HCI, or a related field, or equivalent professional experience with the design field.
- Position may require travel and will require time in the local office.
Bonus:
- Experience designing complex UGC mobile products and experiences
- Ability to lead end to end process from discovery to delivery
- Thrives in fast paced, start-up environment
- Can flex in other areas such as IA or UX/UI or VD
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA | Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
