Staff Assistant

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Scheduled Weekly Hours:

32

Department:

Genesis Nurse Line

11am-7:30pm

8-hour shifts

Weekend rotation

Overview of Position:

The Staff Assistant is responsible for basic clerical functions including, but not limited to, answering phones, filing/charting maintenance, computer/order entry and compiling reports in order to provide support to the department staff and optimize department efficiency.

ESSENTIAL DUTIES
1.    Flexible in handling changes in work priorities and handles multiple tasks simultaneously
2.    Completes assignments or duties with 98% error free results and within specified timeframes
3.    Processes information/communications and demonstrates follow through in an appropriate and timely manner.  
4.    Work collaboratively with other departmental staff and functions effectively within a team.
5.    Demonstrates a higher degree of flexibility by functioning independently in all areas.

QUALIFICATIONS
1.    High School diploma or GED required.
2.    Solid written and verbal communication skills.
3.    Knowledge of MS Office products, particular Word and Excel.
4.    Ability to handle multiple priorities.   
5.    CPR certification or acquired within 30 days of hire if employed on a medical nursing unit

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with the hands and arms, and taste or smell.  
2.    Occasionally required to move the neck.  
3.    Occasionally required to climb, balance, stoop, kneel, crouch or crawl.  
4.    Regularly lift or move up to 10 pounds; frequently lift or move up to 25 pounds; and occasionally lift or move up to 50 pounds.  
5.    Special vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.   
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.